Johna Couch
Hamilton,Ohio
Summary
Professional with strong background in investigative work, adept at gathering and analyzing information to uncover key insights. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurately.
Overview
14
14
years of professional experience
Work History
Investigator/ CSR
Butler County Child Supprt Enforcement Agency
08.2021 - 03.2024
- Accomplished multiple task with in established time frames.
- Facilitated communication between custodial and non-custodial parents, resulting in better cooperation for the best interest of the children involved.
- Utilized database systems effectively for accurate record-keeping and efficient retrieval of case-related information.
- Enhanced child support enforcement by conducting thorough investigations and gathering relevant information.
- Conducted interviews with custodial parents, employers, and witnesses to collect accurate data for case management.
- Ensured timely support payments by tracking down non-custodial parents and establishing paternity when necessary.
- Improved case resolutions through diligent monitoring of child support cases and following up on leads.
- Managed all new cases efficiently, prioritizing high-risk cases that required immediate attention or intervention.
- Contacted Human Resources, when payments stopped coming in, to investigate why.
- Sent court orders to enforce insurance coverage for children.
- Team lead for unit, Butler County Emergency Response team, for any fires, alarms, locked down, tornados, etc.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Sent out subpoenas to companies not complying with court orders.
- Enforced all cases after 90 days of no payments.
- Completed all reports assigned with in a timely manner.
Server/Cashier
Jocko’s Chicken & Seafood
10.2009 - 12.2018
- Answering phone, taking orders precisely, line preparation, handling money as a cashier, cleaning facility, keeping orders moving quickly, serving, cleaning tables, and preparing food
Case Management
Butler County Domestic Relations
05.2018 - 10.2018
- Customer service, answering phone, imputing divorce documents, court documents, communicating to case plaintiff and defendants, lawyers, pulling documents, sat in with magistrate, giving direction with out legal advice, and filing documents
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
PCA/ Shift Lead/ All shift trainer
Chesterwood Village
07.2012 - 01.2018
- Caring for patients: answering patient calls (lights) in a timely manner, giving patients 100% caring service, filling out required reports, informing the nurse of any changes, taking meal orders, serving meals, excellent communicating, and doing whatever additional tasks were asked
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Rehired in August of 2018 and worked until September, 2020.
Receptionist/Payroll
Nolte Precise Manufacturing
05.2011 - 08.2011
- Answering the phone, filing receipts, entering invoices, processing payroll, greeting customer, vendors, and guests
Education
STNA -
Butler Tech
Bachelor degree - Criminal Justice
Ohio University
05.2021
Associates Degree - Criminal Justice
Miami University
05.2017
High School Diploma -
Hamilton High School
05.2011
Skills
- Always prompt and on time
- Consistent commitment to all jobs ever performed
- Very high driven worker, great performance skills, and excellent attendance
- Helped other employees solve problems
- Trained new hires
- Knowledge of computer skills such as Word, PowerPoint, Excel, Google and Google Docs, etc
- Went to the Ohio’s Customer Service Convention
- Managed hundreds of cases/people, between the mother and father
- Butler County Emergency Response Team member
- Shift Lead at 2 different employers
- Due diligence
- Ethical and honest
- Making goals, and reaching them
Awards
- Nominated for 'Caring like Karen', 2015, By family members at Chesterwood Village for such great work ethic.
- Highest payments for Child Support, Collecting the highest payments, in the whole county, for Child Support.
- Most phone calls for Child Support, Answering the most phone calls, for Child Support in a year's time.
Customerserviceexperience
16 years
Awards:
- Nominated for " Caring like Karen" in 2015 by family members at Chesterwood Village.
- Collecting the highest payment in whole county for Child Support.
- Customer Service award for answering the most phone calls for Child Support.
References:
Supervisor at Butler County Child Support:
Laronda Colson (937) 422-6247
Timeline
Investigator/ CSR
Butler County Child Supprt Enforcement Agency
08.2021 - 03.2024
Case Management
Butler County Domestic Relations
05.2018 - 10.2018
PCA/ Shift Lead/ All shift trainer
Chesterwood Village
07.2012 - 01.2018
Receptionist/Payroll
Nolte Precise Manufacturing
05.2011 - 08.2011
Server/Cashier
Jocko’s Chicken & Seafood
10.2009 - 12.2018
Bachelor degree - Criminal Justice
Ohio University
Associates Degree - Criminal Justice
Miami University
High School Diploma -
Hamilton High School
STNA -
Butler Tech
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