Investigator II
Crawford County Child Support Enforcement Agency
07.2001 - 09.2023
- Assisting clients though phone call center for child support;
- Focus on enforcement and collections of current and past due child support; Enforcement of large agency caseload of approximately 5000 cases; Processing court orders and input of financial information to SETS Child Support system;
- Assisting in coverage for various departments within county agency as needed; problem solving and finding resolutions;
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Conducted interviews with clients.
- Performed case management tasks to enforce court-ordered child support obligations.
- Located parents for gaining child support and prepared records of payments.
- Calculated child support obligations and debts to initiate collection actions.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Monitored cases for support order compliance and made adjustments.
