Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
Certification
Overview
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Lisa Stuckman

Bucyrus,OH

Summary

Relocating to the Hendersonville, Tennessee area, bringing extensive administrative experience and a proven ability to manage office operations, customer service, case management, and accounting support. Highly organized, detail-oriented, and skilled at managing multiple priorities while maintaining confidentiality. Known for reliability, problem-solving, and proactively supporting team and organizational goals.

Work History

Administrative Assistant

City of Bucyrus
Bucyrus, Ohio
01 2024 - 06 2026
  • Administrative Assistant to the Mayor and Service-Safety Director
  • Prepare Legal Notices for bid openings for the sale of city property, material bids, mill and pave bids, farm lease bids and city projects.
  • Invoice processing to ensure timely payment of vendors, record-keeping, data entry of important city information.
  • Answer multi-line phone system, route calls, deliver messages to staff and greet visitors.
  • Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Deliver excellent customer service through prompt responses to public records requests, public inquiries, address concerns effectively, and build strong relationships within the community.
  • Promote a positive work environment through effective communication skills and professional relationships among colleagues.
  • Support Administrative staff through scheduling meetings, coordinating travel arrangements, and preparing documents.
  • Support recruitment and hiring processes, scheduling and conducting interviews with Administration, and onboarding of new employees.
  • Calendar management for executives by scheduling appointments considering priorities and minimizing conflicts.
  • Maintain inventory of office supplies and placing orders.
  • Assist in gathering data that contributes to budgeting accuracy.
  • Manage phone and email correspondence and processing incoming mail. Open and properly distribute incoming mail to various departments within the city.
  • Ensure accurate record-keeping with diligent data entry and database management for vital company information.
  • Support Executive Staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Case Manager; Account Clerk; Clerical Specialist

Crawford County Job And Family Services
Bucyrus, OH
12 1992 - 09 2023
  • ·Assisting clients though phone call center for child support;
  • ·Establishment and enforcement of child support; Each Case Manager assigned large caseload of approximately 1000 cases, plus coverage of vacant caseloads on regular basis.
  • · Backup to Accounting Department, along with assisting in coverage for various departments within county agency as needed; problem solving and finding resolutions.
  • · Performed case management tasks to enforce court-ordered child support obligations.
  • · Calculated and modified child support obligations and debts to initiate collection actions.
  • · Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
  • · Processed all correspondence and legal documents for filing in court, along with court preparation and testifying in court.
  • · Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
  • · Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
  • · Researched legal, financial and other records to obtain data needed to secure and enforce child support cases. Accounting Clerk processed hundreds of daily employer payments and issued checks to child support clients, prior to State taking that process over, applying payments manually to cases; Accurately preparing and maintaining accounting department documents and records; reconciling child support case accounts.
  • · Assistant to staff attorney in establishment of paternity and child support; preparing court pleadings and ongoing investigation findings;
  • · Managing daily data entry and confirming that clerical information is accurate and up-to-date.
  • · Prepared and edited documents to produce precise, accurate and professional communication.
  • · Managed over 50 customer calls per day while recording accurate messages for distribution to office staff.
  • · Completed clerical tasks such as filing, copying, and distributing mail
  • · Collaborated with various departments to complete assigned tasks
  • · Prepared and edited documents to produce precise, accurate and professional communication
  • · Input data into spreadsheets and databases
  • · Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • · Maintained and updated office records, both digital and physical
  • · Interacted with customers by phone, email, or in-person to provide information
  • . Performed requested clerical duties as assigned by immediate supervisors.
  • . Prepared correspondence, memorandums and other internal messaging.
  • . Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • . Completed bi-weekly payroll for company employees.

Human Resources & Accounts Receivable

Checkmate Boats, Inc.
Bucyrus, OH
05.1983 - 12.1991
  • Hiring and onboarding new employees, time keeping and payroll preparation, company banking, collection of money owed by customers for local boating company.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Maintained payroll and benefits for employees, minimizing financial discrepancies through detailed program management.
  • Devised hiring and recruitment policies for 200-employee company.
  • Handled all accounts receivable functions, including invoicing, collections, and reporting.

Air Cargo Specialist

USAF/Ohio Air National Guard
Mansfield, OH
01.1983 - 01.1989
  • Preparing and loading military cargo planes, recovering air cargo drops and certified to drive various military vehicles and machinery; Colleges credits in Human Science.
  • Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
  • Implemented and maintained security protocols to safeguard cargo shipments.

Education

Diploma - General Studies: Business And College Preparatory

Bucyrus High School
Bucyrus, OH
05-1981

Skills

  • Mandated reporter expertise
  • Mail handling
  • Client engagement
  • Effective time management
  • Office administration support
  • Advanced typing skills
  • Multi-line phone operation
  • Office supply management
  • Effective schedule coordination
  • Digital document scanning
  • Professional communication
  • File organization and maintenance
  • Postage meter operation
  • Word Processing and Data Entry
  • Office equipment management
  • Multitasking and Time Management
  • Customer relations management
  • Workers' compensation management
  • Information security
  • Financial account reconciliation
  • Effective time management
  • Telephone system management
  • Compensation and benefits

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Human Resources & Accounts Receivable

Checkmate Boats, Inc.
05.1983 - 12.1991

Air Cargo Specialist

USAF/Ohio Air National Guard
01.1983 - 01.1989

Administrative Assistant

City of Bucyrus
01 2024 - 06 2026

Case Manager; Account Clerk; Clerical Specialist

Crawford County Job And Family Services
12 1992 - 09 2023

Diploma - General Studies: Business And College Preparatory

Bucyrus High School

Certification

  • Leadership Training

Overview

9
9
years of professional experience
1
1
Certificate

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