Johna Hembree
Rockwall
Summary
Dedicated Lead Flight Attendant skilled in customer service and team leadership. Expertise in inventory management and TSA compliance, focused on enhancing passenger experiences and maintaining safety. Known for strong problem-solving capabilities in high-pressure situations.
Overview
17
17
years of professional experience
Work History
Flight Attendant
ENVOY AIR
03.2020 - Current
- Ensure passenger and cabin safety at all times during flight.
- Demonstrate safety equipment and procedures.
- Ensure adherence to FAA regulations and company policies, before, during, and after flight.
- Delivered exceptional customer service, enhancing passenger satisfaction.
- Responded to passenger needs promptly, fostering a comfortable flight experience.
- Coordinated boarding and deboarding processes for passengers and crew, ensuring smooth operations.
- Served meals and refreshments to passengers during flights.
- Received multiple positive feedback letters as well as Above and Beyond awards from co-workers. Received instructor of the quarter multiple times.
Lead Flight Attendant
Privát
01.2024 - 03.2026
- Led flight attendants on 81-passenger E190 aircraft, ensuring exceptional service standards.
- Monitored inventory levels to ensure timely supply reordering and maintain service readiness.
- Coordinated catering services for 81 passengers to enhance onboard experience.
- Managed TSA security screening processes to uphold regulatory compliance and enhance passenger safety.
- Conducted yearly recurrent training for staff members to maintain operational readiness.
- Participated in FAA certification process for aircraft to support operational standards and safety readiness.
Instructor/Evaluator
ENVOY AIR
05.2021 - 04.2024
- Certified flight attendants upon successful completion of recurrent and new hire training.
- Facilitated crew resource management training sessions to improve teamwork and reinforce safety practices.
- Prepared and maintained comprehensive training reports and documentation, including detailed checklists for training events.
- Ensure all necessary equipment is in good working order and is clean and ready for students.
- Administer and grade exams, performance validations, and event management evaluations and enter all data into data collection system.
Sales Agent/Realtor
Coldwell Banker Apex Realtors
01.2009 - 12.2019
- Perform as a professional intermediary between property buyers and sellers and provide client focused negotiations and purchase/sale advisement.
- Facilitate open house events and property tours, maintain working knowledge of current and emerging market trends and liaise with external vendors to ensure optimal client resources.
- Developed innovative strategies to streamline processes and resolve issues efficiently.
- Collaborated to create an inclusive client experience, ensuring exceptional service and communication.
- Resolve challenging situations with diplomacy, adapt quickly to unexpected changes and perform duties in adherence with regulatory policy and procedure.
- Interacted with diverse clients, leveraging interpersonal skills to build rapport and meet varied needs.
- Earn client trust and satisfaction by building rapport, problem solving, active listening and successfully managing needs and expectations.
Education
Texas Real Estate Sales Agent License -
Kapan Real Estate Education
Arlington, TX01-2014
North Carolina Real Estate Brokers License -
J.Y. Monk Real Estate School
Fayetteville, NC01-2009
High School diploma -
Westmoore High School
Oklahoma City, OK01-1993
Skills
- Customer service excellence
- Emergency procedures
- Safety training
- Problem solving
- Inventory management
- In-flight service
- Security protocols
- Relationship management
- Team leadership
- Attention to detail
- Positive attitude
- Communication skills
- Flexibility
- Reliability and punctuality
Timeline
Lead Flight Attendant
Privát
01.2024 - 03.2026
Instructor/Evaluator
ENVOY AIR
05.2021 - 04.2024
Flight Attendant
ENVOY AIR
03.2020 - Current
Sales Agent/Realtor
Coldwell Banker Apex Realtors
01.2009 - 12.2019
Texas Real Estate Sales Agent License -
Kapan Real Estate Education
North Carolina Real Estate Brokers License -
J.Y. Monk Real Estate School
High School diploma -
Westmoore High School