Johnalle Golden
CVS Health
Saint Paul,MN
1
Certification
8
years of professional experience
Goal-oriented professional with excellent time management and problem-solving skills. Complemented for reliability and adaptability. Has the ability to learn and apply new skills quickly. Committed to using these qualities to help ensure team success and contribute to company growth.
Work History
Customer Care Representative, Intake Team
2 Years 1 Month- Utilized Microsoft Teams as a primary document control and records management platform to manage and update critical digital files for medication lists
- Accurely maintained and updated patient records daily
- Provided quality service by assisting new patients/families (and other personnel such as medical doctor offices, other pharmacies, insurance representatives) w/ enrollments through inbound calls
- Provided status updates for medication orders, transferring callers to necessary departments, updating patients’ accounts, and making outbound calls to update patients on accounts and provide adequate resources
Machine Operator
2 Years 9 Months- Performed necessary pre-operation activities to ensure proper equipment startup and operation
- Monitored equipment during operation to ensure quality production and minimal unplanned stops
- Communicated with team members to ensure continuous production of the correct product at high quality levels
Resident Assistant
7 Months- Helped Senior residents (including memory care patients) with everyday tasks to ensure a positive and healthy lifestyle by assisting in showering, changing clothing, feeding, bathroom assisting, cleaning, and transportation throughout the building
- Monitored health and cared for residents by administering medication, and checking vitals
IT Support Specialist (Intern)
1 Year- Ulitilized SOP platforms daily for identity verification and password resets
- Assisted in computer software and physical desktop troubleshooting for insurance agents to ensure continued operations
Education
Bachelors of Arts - Psychology
Skills
SOP administration
Enterprise record retention
Sharepoint library retention
Time management
Troubleshooting
Customer service
Critical thinking
Attention to detail
Teamwork
Remote work experience
Data entry
Certification
- Genesys Works Summer Training, St. Paul, MN - June 2015- August 2015
- Learned professional, business, and information technology skills through mock interviews, frequently giving speeches and technical presentations, completed technology projects, lectures and more
Timeline
Customer Care Representative, Intake Team
CVS Health
09.2021 - 10.2023Read More
Machine Operator
Travel Tags
01.2018 - 10.2020Read More
Resident Assistant
Ecumen Prairie Hill
01.2017 - 08.2017Read More
IT Support Specialist (Intern)
Travelers Insurance
08.2015 - 08.2016Read More
Metropolitan State University
Bachelors of Arts from Psychology
Read More