Dynamic professional with a proven track record at Lowe’s, excelling in customer service and active listening. Leveraged critical thinking to resolve customer issues and enhance satisfaction. Achieved significant sales growth at SYSCO Food Services through strategic relationship building and effective negotiation skills, driving revenue and fostering long-term partnerships.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Lowe’s
Nashville, TN
03.2021 - 10.2025
Assisted customers with product inquiries and resolved issues efficiently.
Utilized point-of-sale systems to process transactions accurately and swiftly.
Collaborated with team members to maintain inventory levels and product displays.
Educated customers on product features, benefits, and installation services.
Quality Service Inspector5
Dentco/Powerhouse
Middle Tennessee, Western Kentucky
02.2020 - 12.2024
Conducted thorough inspections to ensure compliance with safety regulations and quality standards.
Documented inspection findings accurately, facilitating timely reporting and decision-making processes.
Utilized advanced inspection tools to assess product quality and performance effectively.
Prepared reports detailing findings of inspections, investigations, and tests.
Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
Sales Executive
SYSCO Food Services
Nashville, TN
08.2013 - 10.2019
Developed and executed sales strategies to drive revenue growth across multiple product lines.
Built and maintained strong client relationships, enhancing customer retention and satisfaction.
Led negotiations with key clients, securing long-term contracts that aligned with company goals.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Education
Bachelor of Science -
Bachelor of Science - Business Administration, Economics
Austin Peay State University
Clarksville, TN
06-1978
Skills
Customer service
Active listening
Critical thinking
Data entry
Timeline
Customer Service Representative
Lowe’s
03.2021 - 10.2025
Quality Service Inspector5
Dentco/Powerhouse
02.2020 - 12.2024
Sales Executive
SYSCO Food Services
08.2013 - 10.2019
Bachelor of Science -
Bachelor of Science - Business Administration, Economics