Johnathan Bentley
Detroit,MI
Summary
Dynamic Team Leader with a proven track record at Henry Ford Health System, excelling in operational excellence and staff development. Enhanced patient care initiatives, achieving a 20% increase in service quality. Skilled in performance coaching and employee scheduling, fostering a motivated workforce dedicated to achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Team Leader Manager
Henry Ford Health System Riverside Osteopathic Hospital
05.2019 - Current
- Led team in implementing patient-centered care initiatives to enhance service quality.
- Streamlined communication processes between departments to improve operational efficiency.
- Developed training programs for staff on best practices in patient management and safety protocols.
- Coordinated daily workflow to ensure timely completion of patient assessments and treatments.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Analyzed patient feedback to identify areas for service improvement and implemented action plans.
- Facilitated interdisciplinary meetings to promote collaboration and align departmental goals.
- Oversaw compliance with regulatory standards, ensuring adherence to hospital policies and procedures.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
Lead Sales Associate
Henry Ford Health System Riverside Osteopathic Hospital
Detroit, MI
05.2019 - Current
- Managed daily sales operations to ensure optimal customer satisfaction.
- Trained and mentored new associates on product knowledge and sales techniques.
- Developed strong relationships with patients to enhance service delivery.
- Collaborated with healthcare teams to streamline patient intake processes.
- Analyzed sales data to identify trends and improve inventory management.
- Resolved customer inquiries efficiently, contributing to positive hospital experiences.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained new employees on customer service, money handling and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Cashier Team Lead
Zaxbys
Lenoir, NC
02.2016 - 10.2018
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new cashiers on company policies and procedures.
- Managed cash handling processes, ensuring accuracy in transactions.
- Assisted in scheduling staff to optimize coverage during peak hours.
- Resolved customer complaints effectively, enhancing overall guest experience.
- Implemented best practices for inventory management and stock organization.
- Coordinated team meetings to communicate goals and performance expectations.
- Monitored sales trends and provided feedback to improve service offerings.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Head Fry Cook
Zaxbys
Lenoir, NC
02.2016 - 10.2018
- Supervised daily kitchen operations to ensure efficient food preparation and quality standards.
- Trained new staff on cooking techniques and safety protocols to enhance team performance.
- Managed inventory levels and placed orders for supplies to maintain kitchen efficiency.
- Developed and implemented cooking schedules to optimize workflow during peak hours.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Ensured adherence to food safety standards, reducing risk of contamination in food preparation areas.
- Streamlined cooking processes, resulting in improved service speed and customer satisfaction scores.
- Managed inventory levels of frying supplies, leading to minimized waste and lowered food costs.
- Conducted regular equipment maintenance checks to prevent breakdowns and ensure optimal functionality during busy shifts.
- Improved kitchen efficiency by streamlining fry station processes and procedures.
- Maintained a clean and organized work area, resulting in reduced cross-contamination risks and increased productivity.
- Enhanced workplace safety by maintaining clean floors and ensuring appropriate use of personal protective equipment among staff members.
- Worked closely with management to review performance metrics and identify areas for improvement, leading to increased productivity and quality control.
- Proactively addressed potential bottlenecks during meal rushes by adjusting staffing levels or reallocating resources as necessary.
- Assisted with other stations as needed, demonstrating versatility and teamwork within the kitchen environment.
- Reduced oil usage by optimizing cooking times and temperatures, leading to cost savings for the restaurant.
- Increased speed of service by efficiently managing multiple orders simultaneously while adhering to strict quality standards.
- Ensured consistent food quality through precise temperature monitoring and adherence to recipe guidelines.
- Provided exceptional customer service through prompt order completion and attention to special requests, resulting in positive feedback from patrons.
- Contributed to menu development by suggesting innovative fried dishes, enhancing customer satisfaction and increasing sales revenue.
- Demonstrated strong leadership skills by effectively assigning tasks, providing regular feedback, and maintaining open communication channels among team members.
- Collaborated with fellow cooks for seamless coordination during high-volume shifts, resulting in reduced wait times for customers.
- Implemented time-saving strategies during peak hours, enabling the kitchen team to serve more customers without sacrificing quality.
- Trained new fry cooks on proper techniques and safety protocols, contributing to an overall improvement in team performance.
- Consistently met or exceeded company food safety guidelines through diligent adherence to sanitation practices for both ingredients and equipment.
Education
High School Diploma -
Hibriten High School
Lenoir, NC06-2016
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Employee scheduling
- Staff development
- Performance coaching
- Succession planning
- Operational excellence
- Workforce planning
- Performance appraisal
- Game strategy
Timeline
Team Leader Manager
Henry Ford Health System Riverside Osteopathic Hospital
05.2019 - Current
Lead Sales Associate
Henry Ford Health System Riverside Osteopathic Hospital
05.2019 - Current
Cashier Team Lead
Zaxbys
02.2016 - 10.2018
Head Fry Cook
Zaxbys
02.2016 - 10.2018
High School Diploma -
Hibriten High School