Operations Manager experienced in driving performance in high-volume transportation, logistics, and distribution environments. Improved service levels, inventory performance, and cost efficiency through data-driven decision making while leading large, unionized workforces. Focused on building high-performing teams, optimizing inventory flow, and translating operational insights into scalable solutions.
Work History
General Manager Inspection Center Operations
2 Years 1 Month
Carvana Inspection Center | 07.2024 - Current
Owned end-to-end operational performance for a high-volume production center, improving service levels, inventory accuracy, and cost efficiency
Led root-cause analysis of inventory gaps and implemented corrective actions to stabilize product availability
Led and developed a team of 500+ associates and frontline leaders, driving accountability, performance, and engagement
Directed inventory flow and aligned replenishment with demand signals, stabilizing product availability and minimizing stockouts
Led root-cause analysis of inventory gaps, implementing corrective actions to enhance product availability and reduce excess inventory exposure
Directed inventory flow and replenishment alignment with demand signals, reducing stockouts and excess inventory exposure
Partnered with Sales, Transportation, and Operations to align inventory strategy with customer demand and improve service execution
Drove continuous improvement initiatives using data and standardization, increasing operational efficiency and minimizing waste
Built leadership pipeline through coaching, performance management, and succession planning
Sales Operations Manager
4 Years
Keurig Dr Pepper, Inc. | 07.2020 - 07.2024
Fostered cross-departmental collaboration to streamline production schedules, ensuring timely delivery and boosting customer satisfaction.
Optimized budget management, achieving cost targets while maintaining superior service quality.
Enhanced operational efficiency by developing talent aligned with growth initiatives, supporting team readiness for evolving demands.
Analyzed operational data to identify inefficiencies, driving substantial improvements in productivity and resource allocation.
Led strategic warehouse initiatives, enhancing safety and efficiency with measurable results.
Implemented safety standards, reducing workplace accidents and improving staff productivity.
Spearheaded the implementation of safety protocols, leading to a marked reduction in workplace accidents and enhancing employee well-being.
Fostered cross-departmental collaboration to streamline production schedules, ensuring timely deliveries and improving customer satisfaction.
Developed comprehensive training program for staff, enhancing skills and promoting a culture of continuous improvement.
Senior Manager Transportation Operations
7 Years
Union Pacific Railroad Co | 07.2013 - 07.2020
Led strategic transportation operations, boosting freight efficiency and on-time deliveries.
Developed and implemented strategic initiatives that improved service delivery and customer satisfaction.
Utilized data analytics to address operational bottlenecks, reducing delays and boosting reliability.
Enhanced team collaboration, fostering accountability and improving workplace cohesion.
Utilized data analytics to identify and resolve operational bottlenecks, improving reliability.
Led cross-functional teams to enhance operational efficiency across multiple departments.
Orchestrated cross-departmental initiatives to improve communication and create a unified approach to operational challenges.
Warehouse Manager
2 Years 7 Months
Walmart Distribution Center | 12.2010 - 07.2013
Led inventory replenishment strategies to optimize stock levels and reduce excess inventory.
Trained and mentored team members on inventory management systems, improving overall team competency.
Collaborated with cross-functional teams to forecast demand and align supply chain operations.
Identified automation opportunities within replenishment process, enhancing operational efficiency.
Championed a culture of continuous learning among the replenishment team through skill development and knowledge sharing.
Conducted regular audits to reduce out-of-stock situations, promptly addressing discrepancies.
88N Transportation Management
6 Years
United States Army | 06.2010 - 06.2016
Coordinated troop deployment logistics, optimizing cargo transport and achieving $3M savings.
Streamlined logistics operations by implementing routing systems, improving cargo delivery times and mission readiness.
Coordinated cross-functional teams to optimize supply chain processes, enhancing communication for timely deployments.
Streamlined logistics operations by implementing efficient routing systems, significantly improving cargo delivery times and enhancing mission readiness.
Evaluated transportation metrics to identify inefficiencies, leading to measurable improvements in resource allocation and operational effectiveness.
Coordinated cross-functional teams to optimize supply chain processes, fostering communication that resulted in timely deployments and enhanced mission success.
Mentored junior personnel, fostering a culture of teamwork and resilience that contributed to a cohesive and higher-performing team environment.
Education
Bachelor of Science - Business
University of Phoenix | Tempe, AZ | 01-2017
High School Diploma
Pearl River High School | Pearl River, LA | 01-2010
Skills
SAP supply chain expertise
Inventory management
Process improvement expertise
Cross-functional leadership
Operational collaboration
Team development
Union workforce leadership
Accomplishments
.Top-Performing Facility (Region-Wide): Recognized as the #1 warehouse in the region for overall performance, leading in productivity, accuracy, and safety metrics
Exceeded AOP by $300K: Delivered $300K above Annual Operating Plan through labor optimization and cost-per-case reduction
Reduced cost per case by optimizing labor allocation, workflow efficiency, and productivity standards across multiple departments
Improved operational throughput while maintaining high service levels and strict safety compliance
Built and led high-performing teams that consistently exceeded productivity, quality, and safety targets
Strengthened leadership pipeline through coaching and development, improving team performance and accountability
Implemented process improvements that increased operational efficiency, reduced errors, and enhanced inventory accuracy
Leveraged data and performance metrics to identify gaps and drive continuous improvement initiatives