Johnathan Dykes
Dayton,OH
Summary
Stryker Onsite Specialist offering 1 year of comprehensive troubleshooting and rapid response in the operating room. Tech savvy with Stryker equipment, connectivity and supportive IT infrastructure. Flexible and proactive professional certified in resolving issues quickly in the operating room or the sterile processing department coupled with in-depth knowledge of troubleshooting procedures.. Exceptional relationship builder and business to business expert.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Stryker
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
Endoscopy Onsite Specialists
Stryker
08.2022 - Current
- Was very successful in implementing Stryker in the hospital account.
- Showed hospital why our company stands out from competitors in our account to solidify our place in the account. This was done by building relationships with the staff on all levels.
- Proficient in sterile processing and assembling.
- Proficient in working under pressure on time sensitive issues that may effect patient care in operating room.
- Relied upon with operating room staff to troubleshoot and resolve all product issues affiliated with Stryker.
- Critically thinking in preventive measures to avoid patient care in the operating room.
- Resolved surgeon issues that were reoccurring to help satisfy the accounts need.
- Built relationships with doctors and operating room staff to help further our status in the hospital.
- Able to respond under pressure and get the job done.
Medical Office Assistant
Dayton Children's Hospital
01.2020 - 08.2022
- Helped pilot the new Kids Express clinic, a pediatric minute clinic.
- Helped develop relationships with the customers, in turn this meant repeated regulars for our care.
- Helped collect testing and ran it in a lab.
- Collected vitals and assisted the Nurse Practitioner in helping with pediatric care.
- Helped pilot the Kids Express into such success that they opened up four more.
- I helped register patients, this consisted of data entry.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Emergency Department Technician
Dayton Children's Hospital
08.2016 - 08.2018
- Worked in the trauma room during codes to help stabilize patients. Worked with nurses to assess patients and prepare for tests and procedures.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Assisted doctors with examinations of patients by taking vital signs and drawing blood.
- Applied orthopedic devices like traction and OCL splints.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Liaised between nurses, physicians, patients and visitors.
Game Truck Owner
Mobile Video Party
01.2018 - Current
- Owned and operated by myself.
- Generate business and grow sales regularly.
- Developed business through door to door and business to business.
- Developed business through online marketing and getting in networks.
- A project that I've brought to life over the course of three years.
- Finished this project and hit the ground running in 2021 and still currently going strong.
Education
Bachelor of Science - Health Sciences
Indiana Wesleyan University
Marion, IN03-2022
Skills
- Self-Motivated
- Teamwork and Collaboration
- Excellent Communication
- Critical Thinking
- Flexible and Adaptable
- Critical Thinking
- Conflict Resolution
Additional Information
1. Context
People exceptionally talented in the Context theme enjoy thinking about the past. They understand the present by researching its history.
2. Futuristic
People exceptionally talented in the Futuristic theme are inspired by the future and what could be. They energize others with their visions of the future.
3. Focus
People exceptionally talented in the Focus theme can take a direction, follow through and make the corrections necessary to stay on track. They prioritize, then act.
4. Deliberative
People exceptionally talented in the Deliberative theme are best described by the serious care they take in making decisions or choices. They anticipate obstacles.
5. Competition
People exceptionally talented in the Competition theme measure their progress against the performance of others. They strive to win first place and revel in contests.
Timeline
Customer Service Representative
Stryker
06.2023 - Current
Endoscopy Onsite Specialists
Stryker
08.2022 - Current
Medical Office Assistant
Dayton Children's Hospital
01.2020 - 08.2022
Game Truck Owner
Mobile Video Party
01.2018 - Current
Emergency Department Technician
Dayton Children's Hospital
08.2016 - 08.2018
Bachelor of Science - Health Sciences
Indiana Wesleyan University