Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

Johnathan Hardcastle

Katy

Summary

Resourceful AV Technician known for high productivity and efficient task completion. Specialized skills include audiovisual system installation, troubleshooting / maintenance, alongside adeptness in modern digital sound systems. Excel in teamwork, problem-solving, and adaptability, ensuring seamless event execution and client satisfaction through effective communication and technical expertise.

Overview

8
8
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification

Work History

AV Technician

RND Technology
Katy
03.2021 - Current
  • Set up audio-visual equipment for events and presentations
  • Troubleshot technical issues during live events and provided solutions
  • Collaborated with event coordinators to meet specific AV requirements
  • Assisted in the design of AV layouts for various venues and setups
  • Maintained and troubleshot audiovisual equipment, including projectors, sound systems, microphones, amplifiers, mixers, and associated cables
  • Repaired faulty equipment such as speakers, amplifiers and other components when needed
  • Provided technical support to customers using the audiovisual system prior to their event or meeting start time
  • Coordinated with vendors to procure new audio-visual hardware or software when required
  • Provided training to end-users on how to operate and maintain the installed security systems effectively
  • Coordinated with external contractors for specialized installations or repairs
  • Trained staff members on the proper use of AV equipment and troubleshooting techniques
  • Responded promptly to service calls or alarms, diagnosing issues and implementing necessary repairs or adjustments
  • Managed multiple projects simultaneously, prioritizing tasks and meeting deadlines
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Provided excellent service and attention to customers when face-to-face or through phone conversations

Server

Olive Garden Restaurant
Katy
05.2018 - 07.2019
  • Supported team members during busy shifts to enhance service flow.
  • Provided excellent customer service to ensure satisfaction.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Assisted in training new servers.
  • Took and processed customer orders accurately and efficiently.

Line Worker and Server

Luby’s
Katy
12.2017 - 04.2018
  • Assisted in food preparation and presentation for dining service.
  • Maintained cleanliness and organization of workstations during shift.
  • Served customers promptly, ensuring positive dining experiences.
  • Collaborated with team members to manage high-volume service periods.
  • Participated in training sessions to improve service skills and efficiency.
  • Greeted customers, took orders and served food.
  • Displayed an attitude of professionalism when interacting with customers or fellow employees.

Education

Katy High School
Katy, Tx

Skills

  • Customer Service
  • Troubleshooting / Problem Solving
  • Communication
  • Organization
  • Field Service
  • Time Management
  • Adaptability
  • Coachable

Certification

  • TOPS Security License

Affiliations

  • Gym

Languages

English
Full Professional

Timeline

AV Technician

RND Technology
03.2021 - Current

Server

Olive Garden Restaurant
05.2018 - 07.2019

Line Worker and Server

Luby’s
12.2017 - 04.2018

Katy High School
Johnathan Hardcastle