Johnathan Hardcastle
Katy
Summary
Resourceful AV Technician known for high productivity and efficient task completion. Specialized skills include audiovisual system installation, troubleshooting / maintenance, alongside adeptness in modern digital sound systems. Excel in teamwork, problem-solving, and adaptability, ensuring seamless event execution and client satisfaction through effective communication and technical expertise.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
AV Technician
RND Technology
Katy
03.2021 - Current
- Set up audio-visual equipment for events and presentations
- Troubleshot technical issues during live events and provided solutions
- Collaborated with event coordinators to meet specific AV requirements
- Assisted in the design of AV layouts for various venues and setups
- Maintained and troubleshot audiovisual equipment, including projectors, sound systems, microphones, amplifiers, mixers, and associated cables
- Repaired faulty equipment such as speakers, amplifiers and other components when needed
- Provided technical support to customers using the audiovisual system prior to their event or meeting start time
- Coordinated with vendors to procure new audio-visual hardware or software when required
- Provided training to end-users on how to operate and maintain the installed security systems effectively
- Coordinated with external contractors for specialized installations or repairs
- Trained staff members on the proper use of AV equipment and troubleshooting techniques
- Responded promptly to service calls or alarms, diagnosing issues and implementing necessary repairs or adjustments
- Managed multiple projects simultaneously, prioritizing tasks and meeting deadlines
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Server
Olive Garden Restaurant
Katy
05.2018 - 07.2019
- Supported team members during busy shifts to enhance service flow.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
- Took and processed customer orders accurately and efficiently.
Line Worker and Server
Luby’s
Katy
12.2017 - 04.2018
- Assisted in food preparation and presentation for dining service.
- Maintained cleanliness and organization of workstations during shift.
- Served customers promptly, ensuring positive dining experiences.
- Collaborated with team members to manage high-volume service periods.
- Participated in training sessions to improve service skills and efficiency.
- Greeted customers, took orders and served food.
- Displayed an attitude of professionalism when interacting with customers or fellow employees.
Education
Katy High School
Katy, TxSkills
- Customer Service
- Troubleshooting / Problem Solving
- Communication
- Organization
- Field Service
- Time Management
- Adaptability
- Coachable
Certification
- TOPS Security License
Affiliations
- Gym
Languages
English
Full Professional
Timeline
AV Technician
RND Technology
03.2021 - Current
Server
Olive Garden Restaurant
05.2018 - 07.2019
Line Worker and Server
Luby’s
12.2017 - 04.2018
Katy High School