Johnathan Hernandez

• Checked in and attended to the needs of patients
• Verified Insurance and demographic info
• Guided any visitors throughout the hospital
• Contacted respective departments if issues arose with the registration process
• Worked closely with security to control access/traffic within the hospital
• Created tip sheets to assist other patient access employees with the registration process
• Assisted in smaller, computer related issues within the department

• Provided help-desk support for 11 different sites, using ticketing software and remote management
• Assisted in the creation of larger scale projects as they relate to IT (create/improve network and servers for new/old locations)
• Installed and managed CCTV to follow legal guidelines
• Created support documentation for employee reference
• Installed printers and supported users on proper usage
• Regular on call schedule

• Installation and tagging of new assets (computers, Cisco IP phones, thin clients)
• Cable patching in network closets
• Windows 10 imaging for all IT assets
• Creation of accounts within AD
• Updated and deployed group policies based on system requirements
• General help desk ticketing, tiers 1 and 2 (basic network, printer, microsoft 365, EPIC software help)

• Traveling to various locations to assist the USMC (United States Marine Corp) with window 10 migration
• Installed DOD windows 10 image on all IT assets
• Assisted in the management of up to 1400 IT assets
• General help desk ticket support for onsite users as required during migration
• Performed user data backups before migration

Studied for various certifications Including

CompTIA A+

CompTIA Network+

CompTIA Security+

• Assist in building and managing a small domain of 20 computers for added experience
• Built computers and troubleshoot both hardware and software related issues.
• Assisted in the teaching of fellow students

• Managed the employees in regards of the best way to "run the store" to provide faster and better customer service but also insure that employees were trained to be at every post respective to position
• Address and assist in customer complaints.
• General money handling
• Organize employee lunches.