Overview
Work History
Education
Skills
Certification
Timeline
Generic

Johnathan Hernandez

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Access Specialist

UCHealth Memorial Hospital
04.2021 - 12.2023
  • Checked in and attended to the needs of patients
  • Verified Insurance and demographic info
  • Guided any visitors throughout the hospital
  • Contacted respective departments if issues arose with the registration process
  • Worked closely with security to control access/traffic within the hospital
  • Created tip sheets to assist other patient access employees with the registration process
  • Assisted in smaller, computer related issues within the department

IT Support Specialist

Maggies Farm Marijuana
07.2019 - 11.2019
  • Provided help-desk support for 11 different sites, using ticketing software and remote management
  • Assisted in the creation of larger scale projects as they relate to IT (create/improve network and servers for new/old locations)
  • Installed and managed CCTV to follow legal guidelines
  • Created support documentation for employee reference
  • Installed printers and supported users on proper usage
  • Regular on call schedule

IT New Facility Start Up/Desktop Support

Epic Placements/Childrens Hospital
12.2018 - 05.2019
  • Installation and tagging of new assets (computers, Cisco IP phones, thin clients)
  • Cable patching in network closets
  • Windows 10 imaging for all IT assets
  • Creation of accounts within AD
  • Updated and deployed group policies based on system requirements
  • General help desk ticketing, tiers 1 and 2 (basic network, printer, microsoft 365, EPIC software help)

Travel Technician

Apex Systems LLC
10.2017 - 08.2018
  • Traveling to various locations to assist the USMC (United States Marine Corp) with window 10 migration
  • Installed DOD windows 10 image on all IT assets
  • Assisted in the management of up to 1400 IT assets
  • General help desk ticket support for onsite users as required during migration
  • Performed user data backups before migration

Computer Repair Trainee

Job Corps
07.2016 - 07.2017

Studied for various certifications Including

CompTIA A+

CompTIA Network+

CompTIA Security+

  • Assist in building and managing a small domain of 20 computers for added experience
  • Built computers and troubleshoot both hardware and software related issues.
  • Assisted in the teaching of fellow students

Associate Manager

Sonic Drive-In
10.2015 - 03.2016
  • Managed the employees in regards of the best way to "run the store" to provide faster and better customer service but also insure that employees were trained to be at every post respective to position
  • Address and assist in customer complaints.
  • General money handling
  • Organize employee lunches.

Education

GED -

Western Wyoming Community College
Rock Springs, WY
2017

Skills

    Active Directory (AD)

    Windows Imaging

    Microsoft Endpoint Configuration Manager (MECM)

    Linux Troubleshooting?

    Network Troubleshooting

    Hardware and Software Installation

    Server Installation?

    Windows Remote Management

    Network Security??

    Windows 10/11 Systems Administration

    Windows Troubleshooting

    Windows Server Update Services (WSUS)?

    System Hardening

    Printer Management/Support

    Cisco Phone Management

    System Backup Management

    Help Desk/Ticketing service

Certification

CompTIA

Security+ Pending Recertification

Network+ (date)

A+ (date)

Other

CC-ICS2

Timeline

Patient Access Specialist

UCHealth Memorial Hospital
04.2021 - 12.2023

IT Support Specialist

Maggies Farm Marijuana
07.2019 - 11.2019

IT New Facility Start Up/Desktop Support

Epic Placements/Childrens Hospital
12.2018 - 05.2019

Travel Technician

Apex Systems LLC
10.2017 - 08.2018

Computer Repair Trainee

Job Corps
07.2016 - 07.2017

Associate Manager

Sonic Drive-In
10.2015 - 03.2016

GED -

Western Wyoming Community College
Johnathan Hernandez