Dayna Haft
McMinnville,OR
Summary
Motivated, team player with 22 years of service in the healthcare field. I have extensive experience working with patients, and doing my part to ensure a positive, organized work environment. I work well with others, and love learning new things. I am a leader who enjoys mentoring others.
Overview
21
21
years of professional experience
Work History
Patient Access Specialist
Samaritan Health Services
Lincoln City, OR
01.2004 - Current
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Performed accurate cash handling procedures for copayments, deposits, and other transactions.
- Verified patient eligibility for services through various online systems or by calling the insurance companies directly.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Registered patients for outpatient procedures and emergency services.
Manager/Assistant Manager
Willamette Dental Group
Lincoln City, OR
03.2020 - 06.2022
- Delegate daily tasks to team members to optimize group productivity.
- Conduct job interviews, lead employee performance evaluations with constructive feedback.
- Organize schedules, workflows and shift coverage to meet expected business demands.
- Work with member service representatives to address patient needs/concerns.
- Monitor dental informatics, to find areas of improvement in the clinic.
- Resolve conflicts promptly among healthcare employees to keep workflows on task.
Lead Care Advocate
Willamette Dental Group
Lincoln City, OR
10.2008 - 03.2020
- Assist with training of new employees, offering constructive feedback on completion of job tasks.
- Check patients in and out, make appointments for multiple providers, and handle payments.
- Educate patients on their oral health, going over their risks, treatment plans, and financial estimates.
- Customer service, including handling difficult patient conversations.
- Experienced in several computer programs, including Axium, Word, Excel, and Outlook.
- Research insurances
Education
High School Diploma -
Escondido High School
Escondido, CA06.1998
Some College (No Degree) - Early Childhood Education
Palomar College
San Marcos, CASkills
- Exceptional patient care and interaction
- Leadership and team building
- Compassionate and active listener
- Adaptive team player
- Problem-solving abilities
- Organizational strengths
Timeline
Manager/Assistant Manager
Willamette Dental Group
03.2020 - 06.2022
Lead Care Advocate
Willamette Dental Group
10.2008 - 03.2020
Patient Access Specialist
Samaritan Health Services
01.2004 - Current
High School Diploma -
Escondido High School
Some College (No Degree) - Early Childhood Education
Palomar College
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