Johnathan Herrera
Corpus Christi
Summary
Dynamic Parts Manager with a proven track record at Ed Hicks Infiniti, enhancing inventory management and customer satisfaction. Expert in negotiating with suppliers and streamlining operations, resulting in significant cost savings. Strong customer relations and critical thinking skills drive success in fast-paced environments, ensuring timely service and efficient parts delivery.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Parts Manager
Ed Hicks Infiniti
05.2023 - 08.2025
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Collaborated with sales teams to develop promotional materials for parts, boosting awareness and sales.
Parts Counter Person
Ed Hicks Imports Authorized Mercedes-benz Dealer
02.2016 - 04.2023
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Stocked and managed stock of parts.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Inventory Control Specialist
Walmart
11.2014 - 11.2015
- Used equipment like forklifts and pallet jacks to move inventory.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Parts Sales Associate
Oreilly Auto Pats
01.2013 - 09.2014
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Assisted customers in finding appropriate parts promptly.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Foy H. Moody High School
Corpus Christi, TXSkills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Inventory restocking
- Customer relations
- Customer service and retention
- Computer skills
- Managerial skills
- Attention to detail
- Critical thinking
- Time management skills
Accomplishments
- Achieved The Awards Of Excellence through Infiniti by showing my performances in client service, sales, and business management.
Timeline
Parts Manager
Ed Hicks Infiniti
05.2023 - 08.2025
Parts Counter Person
Ed Hicks Imports Authorized Mercedes-benz Dealer
02.2016 - 04.2023
Inventory Control Specialist
Walmart
11.2014 - 11.2015
Parts Sales Associate
Oreilly Auto Pats
01.2013 - 09.2014
Foy H. Moody High School
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