Johnathan Hopkins
Sparks
Summary
Dynamic RV Technician with a proven track record at RV Country, enhancing workshop efficiency through process improvements. Skilled in electrical systems troubleshooting and welding, I excel in diagnosing complex issues while fostering collaboration with service advisors to boost customer satisfaction. Committed to maintaining high standards in RV inspection and preventative maintenance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
RV Technician
RV Country
Sparks, NV
02.2021 - Current
- Installed newly purchased equipment in recreational vehicles.
- Increased workshop efficiency by streamlining processes and implementing best practices in RV servicing.
- Maintained strong knowledge and understanding of applicable government regulations and company operating procedures.
- Diagnosed and repaired generators, cabinetry and hitch installation problems in recreational vehicles.
- Collaborated with service advisors to ensure accurate communication of repair needs, resulting in higher customer satisfaction.
CSR/Cashier
Domino's Pizza
Sparks, NV
02.2020 - 06.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. (Take orders, cash handling, pizza making)
Apprentice Mechanic
United Site Services
Sparks, NV
10.2019 - 02.2020
- Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
- Observed senior mechanics completing major repairs.
- Cleared work areas of debris and organized supplies to maintain safety and appearance.
Education
High School Diploma -
Sparks High School
Sparks, NV06-2018
Skills
- Electrical systems troubleshooting
- Suspension systems
- Welding and fabrication
- Preventative maintenance planning
- Water system maintenance
- RV inspection procedures
Certification
- Propane Certified
- OSHA 10 Certified
Timeline
RV Technician
RV Country
02.2021 - Current
CSR/Cashier
Domino's Pizza
02.2020 - 06.2020
Apprentice Mechanic
United Site Services
10.2019 - 02.2020
High School Diploma -
Sparks High School