Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Johnathan Hopkins

Sparks

Summary

Dynamic RV Technician with a proven track record at RV Country, enhancing workshop efficiency through process improvements. Skilled in electrical systems troubleshooting and welding, I excel in diagnosing complex issues while fostering collaboration with service advisors to boost customer satisfaction. Committed to maintaining high standards in RV inspection and preventative maintenance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

RV Technician

RV Country
02.2021 - Current
  • Installed newly purchased equipment in recreational vehicles.
  • Increased workshop efficiency by streamlining processes and implementing best practices in RV servicing.
  • Maintained strong knowledge and understanding of applicable government regulations and company operating procedures.
  • Diagnosed and repaired generators, cabinetry and hitch installation problems in recreational vehicles.
  • Collaborated with service advisors to ensure accurate communication of repair needs, resulting in higher customer satisfaction.

CSR/Cashier

Domino's Pizza
02.2020 - 06.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. (Take orders, cash handling, pizza making)

Apprentice Mechanic

United Site Services
10.2019 - 02.2020
  • Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
  • Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
  • Observed senior mechanics completing major repairs.
  • Cleared work areas of debris and organized supplies to maintain safety and appearance.

Education

High School Diploma -

Sparks High School
Sparks, NV
06-2018

Skills

  • Electrical systems troubleshooting
  • Suspension systems
  • Welding and fabrication
  • Preventative maintenance planning
  • Water system maintenance
  • RV inspection procedures

Certification

  • Propane Certified
  • OSHA 10 Certified

Timeline

RV Technician

RV Country
02.2021 - Current

CSR/Cashier

Domino's Pizza
02.2020 - 06.2020

Apprentice Mechanic

United Site Services
10.2019 - 02.2020

High School Diploma -

Sparks High School

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