Johnathan Hopper
Charlotte,NC
Summary
Clinic Manager with 3+ years of healthcare experience and a proven track record of advancing from Case Manager to managing primary care and mental health clinics. Experienced in clinic operations, staff leadership, HIPAA compliance, KPI reporting, and workflow optimization to support high-quality, patient-centered care.
Overview
3
3
years of professional experience
Work History
Clinic Manager
Reserve Health, PC
Charlotte, NC
04.2025 - Current
- Manage daily operations for primary care and mental health clinics, ensuring efficient clinical and administrative workflows.
- Lead and support a multidisciplinary team of 6 clinical and non-clinical staff, providing guidance, training, and performance oversight.
- Oversee HIPAA compliance, patient satisfaction initiatives, revenue cycle support, and operational efficiency.
- Develop and deliver weekly, monthly, and quarterly KPI reports to monitor performance and drive process improvements.
- Partner with providers and internal departments to streamline clinical flows and cross-functional workflows.
- Manage medical and office supply inventory for two clinics, including ordering and cost control.
- Train and onboard new and current staff on EMR systems, insurance processes, phlebotomy, point-of-care testing, and office administration.
Case Manager
Reserve Health, PC
Charlotte, NC
01.2023 - 04.2025
- Coordinated scheduling and referrals to ensure patient compliance with annual physicals and elective services.
- Supported patient care planning in collaboration with Nurse Case Managers and providers.
- Monitored and tracked care for 150+ patients, ensuring continuity and documentation accuracy.
- Maintained HIPAA-compliant tracking systems for all patients enrolled in case management.
Education
Bachelor of Science -
Georgia State University
Atlanta, GA12-2018
Skills
- Clinic Operations
- Team Leadership
- HIPAA Compliance
- KPI Reporting
- EMR Systems
- Revenue Cycle Support
- Patient Care Coordination
- Inventory Management
- Insurance & Referrals
- Phlebotomy
- Point-of-Care Testing
Timeline
Clinic Manager
Reserve Health, PC
04.2025 - Current
Case Manager
Reserve Health, PC
01.2023 - 04.2025
Bachelor of Science -
Georgia State University