Nicole Bienkowski
Eagle,ID
Summary
Dedicated clinic manager skilled in managing daily operations, ensuring compliance, and developing staff training programs. Known for fostering strong customer relationships and implementing marketing strategies to enhance patient engagement and satisfaction.
Overview
15
15
years of professional experience
Work History
Clinic Manager
Skin N' Tox Aesthetics
Meridian, ID
01.2025 - 06.2026
- Managed daily clinic operations and ensured smooth patient flow.
- Maintained compliance with health regulations and safety standards.
- Trained staff on customer service and clinic protocols to enhance patient interactions and satisfaction.
- Developed training materials for new employees on clinic procedures.
- Facilitated team meetings to enhance communication and collaboration among staff.
- Oversaw inventory management for skincare products and supplies.
- Coordinated with external vendors and suppliers to procure needed equipment or supplies at competitive prices.
- Assisted in implementing marketing strategies, contributing to increased client engagement and awareness.
- Facilitated continuing education and professional development opportunities to ensure staff remained up-to-date with industry standards and best practices.
Lead Guest Services Coordinator
Skin N' Tox Aesthetics
Meridian, ID
08.2023 - 01.2025
- Coordinated guest appointments for aesthetic treatments and consultations.
- Handled client inquiries via phone and email to ensure timely and effective communication.
- Maintained organized reception area to create a welcoming atmosphere for guests.
- Created positive experiences for guests, reinforcing a professional impression of the services.
- Developed strong relationships with clients to enhance their experience.
- Scheduled follow-up visits to ensure client satisfaction and loyalty.
- Provided information on services, products, and promotions to clients.
- Handled payment processing and maintained accurate financial records.
Sales Associate
Evereve
Meridian, ID
10.2021 - 05.2024
- Greeted customers, delivering tailored service to enhance their shopping experience.
- Assisted customers with product selection and styling advice, fostering satisfaction and loyalty.
- Built relationships with customers to enhance their shopping experience.
- Processed transactions swiftly and accurately, ensuring a seamless checkout experience.
Account Manager
Chicago Title
Bellevue, WA
08.2019 - 04.2020
- Cultivated client relationships to enhance satisfaction and drive retention.
- Managed multiple accounts simultaneously while meeting deadlines.
- Facilitated communication between clients and internal teams effectively.
- Oversaw sales pipeline with CRM software to monitor client interactions and identify opportunities.
- Generated leads through cold calling activities.
- Collaborated with title examiners to promptly resolve title issues.
Sales Account Manager
Mobile Instrument
Western WA, WA
07.2018 - 08.2019
- Managed accounts to enhance customer satisfaction and drive account retention.
- Developed strong connections with key accounts by fostering open communication and understanding client needs. with key accounts.
- Responded to customer inquiries regarding product prices, availability, uses, and credit terms.
- Maintained accurate records of sales activities and customer interactions.
Sales Account Manager
Rainier Title & Escrow
Seattle , WA
03.2017 - 06.2018
- Directed and coordinated products, services and sales activities.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Managed client relationships to ensure satisfaction and retention.
Correspondent Account Manager
Impac Mortgage Corp.
Bellevue, WA, AK, OR
09.2015 - 01.2016
- Forged new relationships with mortgage bankers, driving business development.
- Cultivated and maintained relationships across three states, increasing market presence.
- Delivered presentations on services portfolio and conducted training for clientele on service offerings.
- Funded over 5M by month 4
Sales Account Manager
Integrated Medical Systems International Inc.
Seattle, WA, OR
10.2011 - 09.2015
- Increased business by 25% year over year across multiple states
- Developed and presented client facing business reviews and performed preventative maintenance audits
- Led a team in the implementation of another 37-facility system across WA and OR
- Sustained growth of multiple service lines within each facility
- Established interconnecting system across six facilities to enhance on-site repair capabilities
- Worked at all levels of management within each facility, from SPD to Director
Education
Some College (No Degree) - Business
Bellevue College
Bellevue, WASome College (No Degree) - Marketing
Washington State University
Pullman, WASkills
- Clinic operations
- Health compliance
- Patient care coordination
- Patient engagement
- Staff training
- Inventory management
- Patient relationship management
- Upselling and cross selling
- Relationship building
- Territory development
- Motivated team player
Timeline
Clinic Manager
Skin N' Tox Aesthetics
01.2025 - 06.2026
Lead Guest Services Coordinator
Skin N' Tox Aesthetics
08.2023 - 01.2025
Sales Associate
Evereve
10.2021 - 05.2024
Account Manager
Chicago Title
08.2019 - 04.2020
Sales Account Manager
Mobile Instrument
07.2018 - 08.2019
Sales Account Manager
Rainier Title & Escrow
03.2017 - 06.2018
Correspondent Account Manager
Impac Mortgage Corp.
09.2015 - 01.2016
Sales Account Manager
Integrated Medical Systems International Inc.
10.2011 - 09.2015
Some College (No Degree) - Business
Bellevue College
Some College (No Degree) - Marketing
Washington State University