Johnathan Humphrey
Jacksonville,FL
Summary
Dynamic customer service professional with extensive experience at McDonald’s and Whataburger. Proven ability to resolve conflicts and enhance customer loyalty through active listening and critical thinking. Skilled in training and mentoring teams, fostering a positive work environment, and ensuring compliance with quality standards. Committed to delivering exceptional service and driving team performance.
Overview
10
10
years of professional experience
Work History
Crew Trainer
McDonald’s
Jacksonville, FL
02.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Shift Manager
McDonald’s
Jacksonville, FL
02.2024 - Current
- Effectively managed high-stress situations, resolving disputes while maintaining professionalism.
- Resolved customer complaints with empathy, enhancing loyalty and encouraging repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions for customers and the company.
- Responded promptly to customer requests for products, services, and company information.
Shift Manager
Whataburger
Jacksonville, FL
02.2016 - 2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Management
Accomplishments
Handled angry customers with kindness and helped them put a smile on there face
Timeline
Crew Trainer
McDonald’s
02.2024 - Current
Shift Manager
McDonald’s
02.2024 - Current
Shift Manager
Whataburger
02.2016 - 2023