Johnathan Martinez
Macon,MS
Summary
Early-career IT professional with hands-on technical support, network troubleshooting, and hardware/software setup experience. Strong customer service skills and a solid foundation in Windows systems administration and cybersecurity fundamentals.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Family Business
Macon, Mississippi
06.2022 - Current
- Responded to guest needs quickly to support satisfaction throughout dining experience.
- Managed multiple tasks simultaneously while ensuring exceptional customer service.
- Fostered positive relationships with co-workers and customers through engaging communication.
- Ensured cleanliness of restaurant areas, enhancing overall guest experience.
Education
Associate of Applied Science in Computer Networking - Information Technology
East Mississippi Community College
Scooba, MS10-2026
Skills
- Network configuration and troubleshooting
- Cisco IOS routing and switching
- VLANs, OSPF, ACLs, DHCP, DNS
- Windows Server and Active Directory
- VMware virtualization
- PC assembly and hardware troubleshooting
- Cybersecurity fundamentals
- Customer service and communication
Timeline
Restaurant Server
Family Business
06.2022 - Current
Associate of Applied Science in Computer Networking - Information Technology
East Mississippi Community College