Olivia Hall
Lehigh Acres,FL
Summary
Driven restaurant server with several years of foodservice experience. Skillful in memorizing detailed menus for thorough customer education. Commended and recognized for maintaining positive attitude and great sense of humor during peak hours.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Server
Chili's Bar and Grill
Fort Myers, FL
12.2022 - Current
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Recorded orders accurately into the Point of Sale system.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Assisted other servers as needed during peak hours or special events.
- Processed payments from customers using cash registers or POS systems.
Call Center Agent
Alta Resources
Fort Myers, FL
11.2021 - 10.2022
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Provided accurate information on products and services to customers.
- Identified customer needs by asking probing questions and actively listening to responses.
- Maintained detailed records of customer interactions using contact management software.
- Updated customer accounts, addresses and contact information within call management databases.
Call Center Agent
Alorica
Fort Myers, FL
05.2018 - 08.2021
- Identified root cause of technical issues and developed solutions.
- Provided remote support to customers experiencing technical difficulties.
- Managed customer accounts, including updating account information as needed.
- Maintained detailed records of customer interactions using contact management software.
- Developed strong relationships with customers through effective communication skills.
- Utilized problem solving techniques when dealing with difficult or irate customers.
Cashier
Goodwill Inc
Lehigh Acres, Florida
11.2015 - 02.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Conducted price checks for special orders or discounts as requested by customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Education
High School Diploma -
Riverdale High School
Fort Myers, FL06-2015
Skills
- Point of Sale (POS) system operations
- Register operation
- Table management
- Dining area maintenance
- High-volume dining
- Menu Memorization
- Dining customer service
- Customer communications
- Call Center Operations
- Call quality
- Technical Support
- Network Troubleshooting
- Software troubleshooting
- Remote Support
Affiliations
- Baking
- Cooking
- Painting
Certification
- Food and Beverage Certificate
Timeline
Restaurant Server
Chili's Bar and Grill
12.2022 - Current
Call Center Agent
Alta Resources
11.2021 - 10.2022
Call Center Agent
Alorica
05.2018 - 08.2021
Cashier
Goodwill Inc
11.2015 - 02.2018
High School Diploma -
Riverdale High School
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