Jodi Mitchell
Ormond Beach,FL
Summary
Dynamic restaurant server with a strong work ethic and exceptional communication skills, honed at Hard Rock Hotel. Proven track record in enhancing customer satisfaction through effective upselling and personalized service. Detail-oriented and organized, consistently maintaining a clean dining environment while fostering warm relationships with guests.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Hard Rock Hotel
Daytona Beach, FL
03.2022 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Assisted in training new servers on restaurant procedures and menu items.
- Demonstrated extensive knowledge of menu offerings to enhance guest experiences.
Restaurant Server
Cheddars Stratch Kitchen
Daytona Beach, FL
12.2018 - 03.2022
- Maintained cleanliness and organization of dining area throughout shifts.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Bussed and reset tables to keep dining room and work areas clean.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Cultivated warm relationships with regular customers.
Education
No Degree -
Keene State College
Keene, NHSkills
- Customer satisfaction
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- Menu recommendations
- Cash handling
- POS system operation
- Detail-oriented
- Safe food handling
- Suggestive selling
- Alcohol service
- Point of sale (POS) system operations
- Effective customer upselling
- Strong work ethic
Timeline
Restaurant Server
Hard Rock Hotel
03.2022 - Current
Restaurant Server
Cheddars Stratch Kitchen
12.2018 - 03.2022
No Degree -
Keene State College