Johnathan Mcelveen
Florence,SC
Summary
Motivated, Dedicated, and Hardworking Experienced Supply Chained individual currently seeking in Business Administration/ Customer Service Specialist. Qualifications include over 6 years of experience as a Customer Service Specialist with Exceptional knowledge concerning Business Management/ Logistical/ Customer service and warehousing strategies and government regulations.
Overview
12
12
years of professional experience
Work History
Independent Contractor
Home Depot
Columbia, SC
08.2023 - 01.2024
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Monitored operations and reviewed records and metrics to understand company performance.
- Stored, shared and created documents with Microsoft Word, Google Docs, and SharePoint.
- Identified opportunities for process improvement within the organization.
Dispatcher/ Assistant Manager
Red Classic Distributors
Bishopville, SC
03.2019 - 07.2023
- Truck Dispatcher responsible for scheduling drivers to make deliveries and pick up packages or shipments from customers
- Communicates with customers to record details about shipment, arrange pick up times and discuss any special handling issues
- Set up driver routes, review driver's logs and maintain various records pertaining to dispatched calls, vehicle repairs, freight bills, and arrival times
- Keep tabs on the weather at all driver's locations to be able to flag potential issues
- Serves as a reliable point of contact to balance driver's health and safety with customers' requirements
- Determines the best delivery methods and negotiate rates directly with vendors and customers, and get the necessary documents and permits that drivers will need when shipping chemicals or livestock.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Maintained logs of all incoming calls and assigned tasks.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Dock Supervisor (Temp)
YRC Freight
Florence
04.2018 - 02.2019
- Dock Supervisor responsible for directing workers who load and unload trucks, training new employees, maintaining records and solving and freight issues
- Distributed daily work assignments to employees
- Operated computer to enter data concerning shipments
- Monitored and evaluated the safety of each employee on a daily basis
- Checked over pre-sorted mail insuring correct delivery
- Prepared and loaded mail for shipment
- Checked incoming mail
- Sorted main in-coming and distributed it to appropriate location
- Supervised up to 40 employees a shift.
Assembler/ Production Line Worker
Honda Manufacturing
McBee
03.2015 - 11.2017
- Assembler/ Production Line Worker responsible for the aid in fabrication, maintenance and repair of component parts and products
- Interpret technical documents such as diagrams, schematics, blueprints, or other verbal or written instructions
- Use tools to make or repair parts and products
- Work with other members of the line group in order to assemble products
- Keep a clean and tidy workspace
- Meet all safety requirements of the company and industry
- Identify any defective items and handle according to established procedures
- Ability to use reason to solve problems as they arise.
Cashier/ Assistant Manager
Little Caesars Pizza
Hartsville
02.2012 - 11.2015
- Fast Food Cashier that processed orders and collect payments from customers in a fast food restaurant
- Greeting Customers, responding to inquiries and maintain public areas
- Process customer orders and record them in restaurant database
- Relay customer orders to the kitchen staff
- Ensure all orders are delivered to the customers in a timely manner
- Accept cash and return correct change
- Tally money in the cash drawer at the beginning and end of each work shift
- Place food orders I the appropriate bags and boxes
- Respond to customer inquiries, issue receipts and record customer suggestions
- Clean and arrange, service and kitchen spaces
- Help kitchen staff when needed.
Education
Hartsville High School
Skills
- Workload Management
- Client Relationship Building
- Scheduling
- Schedule Management
- Customer Support
- Proficient in [Software]
Key Qualifications
- Microsoft Office
- Warehouse Management
- Clerical
- Time Management
- Database Management
- Analyst
- Written/Communication Skills
- Property Accountability/Inventory Management
- Customer Service
- Stock Clerk
- Supervising
- Sales Management
- Budgeting
- Product Knowledge
- Retail
- Dispatcher
- Assembler
- Bill Of Lading
Accomplishments
Promoted high ranking office employee by Director of Coca Cola.
-Craig Childress
Timeline
Independent Contractor
Home Depot
08.2023 - 01.2024
Dispatcher/ Assistant Manager
Red Classic Distributors
03.2019 - 07.2023
Dock Supervisor (Temp)
YRC Freight
04.2018 - 02.2019
Assembler/ Production Line Worker
Honda Manufacturing
03.2015 - 11.2017
Cashier/ Assistant Manager
Little Caesars Pizza
02.2012 - 11.2015
Hartsville High School