Johnathan Minella
Goal Line Pub
Thorndale,PA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
1
Certification
12
years of professional experience
Work History
Assistant Manager
6 Years- Led a team of motivated individuals through lunch and dinner services
- Ensured optimal guest experience by efficiently seating guests, taking orders, serving dishes, and promptly clearing dinnerware with a positive attitude
- Managed orders and processed financial transactions using a digital Point of Sale system
- Managed orders and processed financial transactions through digital Point of Sale system to streamline service
- Resolved customer concerns and escalated issues to higher management when necessary for effective resolution
- Consistently achieved a minimum 20% charge tip percentage
- Answered telephone inquiries promptly
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Mail Contractor
2 Years 9 Months- Inspected incoming mail to ensure safety of contents inside
- Processed and sorted mail after ensuring safety of contents to guarantee proper department delivery
- Worked in the Abandoned Property Unit to sort and process any returned mail
- Maintain consistent communication with coworkers to keep the shelves and files organized
- Scanned and boxed mail promptly to meet daily goals
- Reviewed scanned documents to confirm accurate system recognition
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Operated automated sorting equipment to enhance processing speed and accuracy.
Delivery Driver
8 Months- Processed customer transactions efficiently
- Prepared and made orders according to customer specifications
- Maintained accurate cash handling and transaction records during deliveries.
- Communicated effectively with customers regarding order status and delivery updates.
- Navigated routes using GPS technology for optimal delivery times.
Overnight Stocker
1 Year 6 Months- Refilled empty shelves, inspected retail spaces, determined what items to add, sorted and arranged merchandise.
- Supported backroom operations by receiving shipments and distributing products to the sales floor efficiently
- Maintained proper inventory levels for products that could not be stocked.
- Assisted in inventory management by conducting regular stock counts and reporting discrepancies.
- Trained new staff on stocking procedures and safety protocols, fostering team development.
- Monitored expiration dates and rotated stock to minimize waste and ensure product freshness.
- Implemented process improvements for restocking methods, reducing time spent on tasks.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
Seasonal Sales Associate
3 Months- Exceeded sales targets through effective product knowledge and customer engagement strategies.
- Developed promotional displays to enhance product visibility and drive customer interest.
- Trained and mentored new team members on sales techniques and operational procedures.
- Managed inventory levels, ensuring timely restocking of merchandise to meet demand.
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma
Skills
Assistant Manager Experience
Restaurant Management
Team Leadership
Customer service
Inventory Control
Retail Sales
Merchandising
Time Management Skills
Problem-solving
Guest Relationship Management
Adaptability
Communication Skills
Microsoft Word
Certification
- Driver's License
- Bartender License
Timeline
Assistant Manager
Goal Line Pub
08.2020 - Current
Mail Contractor
Vanguard
10.2017 - 07.2020
Delivery Driver
Dominos
01.2017 - 09.2017
Overnight Stocker
WALMART
04.2015 - 10.2016
Seasonal Sales Associate
GameStop
11.2014 - 02.2015
Cottondale High School
High School Diploma
Assessments
- Retail customer service — Highly Proficient
- June 2022
- Responding to customer situations in a retail setting
- Full results: Highly Proficient
- Real estate — Expert
- Matching listings with specifications
- Full results: Expert
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.