Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johnathan Newman

HUNTINGTON

Summary

Compassionate Direct Support Professional with extensive experience at Starlight Behavioral Health, skilled in crisis intervention and client support. Proven ability to enhance quality of life for individuals with disabilities through tailored care plans and effective problem-solving. Committed to maintaining safety and dignity while fostering independence in clients. Management of moderate sized employee groups with concerns to scheduling, allocation of duties, and on going training.

Overview

27
27
years of professional experience

Work History

Direct Support Professional

Starlight Behavioral Health
02.2018 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

House Manager

Austism Management Group
08.2015 - 02.2018
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
  • Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
  • Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
  • Administered emergency response protocols effectively during crisis situations within the residence hall community setting area.

Direct Support Professional

Autism Management Group
04.2014 - 08.2015
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.

Billing Specialist

DirecTV
01.2012 - 03.2014
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Enhanced customer satisfaction with timely and accurate invoice explainations.

Operations Supervisor

Wells Fargo Insurace
04.1998 - 10.2011
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.

Education

No Degree - Emergency Medical

Marshall University
Huntington, WV

High School Diploma -

Buffallo High School
Kenova, WV
05-1992

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Healthcare coordination
  • Disability awareness
  • Problem-solving

Timeline

Direct Support Professional

Starlight Behavioral Health
02.2018 - Current

House Manager

Austism Management Group
08.2015 - 02.2018

Direct Support Professional

Autism Management Group
04.2014 - 08.2015

Billing Specialist

DirecTV
01.2012 - 03.2014

Operations Supervisor

Wells Fargo Insurace
04.1998 - 10.2011

No Degree - Emergency Medical

Marshall University

High School Diploma -

Buffallo High School

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