Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johnathan Ng

Des Plaines,IL

Summary

Proven in enhancing operational efficiency at Speed C CHB, I excel in shipping logistics and customer service communication. Leveraging logistics support services and a strong work ethic, I've significantly improved customer satisfaction. My expertise spans from meticulous shipping coordination to fostering warm customer relationships, demonstrating a commitment to excellence and results.


Efficient Restaurant server, offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.


Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance.

Overview

7
7
years of professional experience

Work History

Shipping Logistics

Speed C CHB
09.2023 - 07.2024
  • Handled shipping logistics for large mailings to recipients.
  • Followed shipping and receiving procedures for goods and materials.
  • Helped shipping line by pre-assembling boxes to be filled with finished products.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Restaurant Host

Sake Cafe
07.2022 - 09.2023
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Used cash registers and credit card machines to cash out customers.

Restaurant Server

Pho Michael
10.2020 - 06.2021
  • Greeted new customers, discussed specials, and took drink orders.
  • Cultivated warm relationships with regular customers.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Restaurant Server

Little Chinatown
08.2019 - 06.2021
  • Greeted new customers, discussed specials, and took drink orders.
  • Cultivated warm relationships with regular customers.
  • Stayed up-to-date on menu changes to help customers make food choices.

Election Coordinator

Young Americans For Liberty
07.2019 - 08.2019
  • Short-term job that stars and ends monthly. Re-hires at the end of election cycle.
  • Worked out of state for the time being, within the Mississippi and Tennessee are
  • Defined voting system standards and requirements and collaborated with state and county elected officials to fulfill requirements.
  • Distributed ballots to voters and answered questions concerning voting procedures.
  • Furnished assistance and advice to new voters on proper steps and procedures.
  • Used [Software] to perform data entry and prepare correspondence.

Restaurant Busser and Server

Gin Korean BBQ
10.2017 - 06.2019
  • Trained new staff in bussing and cleaning procedures.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues.

Education

No Degree -

University of New Orleans
New Orleans, LA

High School Diploma -

Benjamin Franklin High School
New Orleans, LA
05.2016

Skills

  • Shipping logistics
  • Shipping coordination
  • Shipping Orders
  • Shipping New Products
  • Invoicing and shipping documentation
  • Logistics knowledge
  • Logistics support services
  • Customer service communication
  • Front of the house Restaurant Experience
  • Food Running
  • Strong Work Ethic
  • Order Management
  • Food safety understanding

Timeline

Shipping Logistics

Speed C CHB
09.2023 - 07.2024

Restaurant Host

Sake Cafe
07.2022 - 09.2023

Restaurant Server

Pho Michael
10.2020 - 06.2021

Restaurant Server

Little Chinatown
08.2019 - 06.2021

Election Coordinator

Young Americans For Liberty
07.2019 - 08.2019

Restaurant Busser and Server

Gin Korean BBQ
10.2017 - 06.2019

No Degree -

University of New Orleans

High School Diploma -

Benjamin Franklin High School

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