Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Johnathan Ramirez

Eaton Rapids

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

4
4
years of professional experience

Work History

Product Flow Specialist

Best Buy
11.2024 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Developed training materials to enhance staff proficiency and productivity.
  • Restructured customer service process, ensuring quicker response times.

Microsoft Certified Specialist

Best Buy
07.2023 - 11.2024
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Fostered culture of innovation within advisory team, encouraging adoption of new technologies and methodologies.

Sales Advisor

Best Buy
11.2022 - 07.2023
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

Lifeguard

Charlotte Aquatic Center
08.2021 - 11.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Education

Associates Degree - Kinesiology

Lansing Community College
Lansing, MI

High School Diploma -

Charlotte High School
Charlotte, MI
06-2023

Skills

  • Customer relations
  • Analytical thinking
  • Documentation management
  • Coaching and mentoring

Languages

Spanish
Native or Bilingual

Interests

  • Gym Workouts
  • Rock Climbing
  • Fashion and Style
  • I have a passion for photography and editing photos
  • Swimming
  • Running

Timeline

Product Flow Specialist

Best Buy
11.2024 - Current

Microsoft Certified Specialist

Best Buy
07.2023 - 11.2024

Sales Advisor

Best Buy
11.2022 - 07.2023

Lifeguard

Charlotte Aquatic Center
08.2021 - 11.2022

Associates Degree - Kinesiology

Lansing Community College

High School Diploma -

Charlotte High School

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Johnathan Ramirez