Johnathan Rodriguez
Summary
Proven leader with a track record of fostering teamwork at Sunshine Acres, enhancing customer satisfaction, and reducing accident rates by enforcing safety protocols. Skilled in GPS navigation and route optimization, with strong leadership abilities. Achieved significant improvements in operational efficiency and customer relations by leveraging advanced driving techniques and effective communication. Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Driver Supervisor
Sunshine Acres
10.2023 - 06.2024
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
Senior Bilingual Escalations Representative
Tivity Health Inc.
02.2018 - 10.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Driver
Phoenix Quality Drivers
08.2010 - 01.2018
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Education
CDL - CDL
Arizona Automotive Institute
Glendale, AZ05.2024
High School Diploma -
Blanca Malaret High School
Sabana Grande, Puerto Rico05.2000
Skills
- Vehicle maintenance knowledge
- Strong leadership abilities
- Advanced Driving Techniques
- Route Optimization Strategies
- Defensive Driving Techniques
- GPS Navigation Systems
Certification
Licensed Class A Commercial Driver Through Arizona Motor Vehicle Department
Languages
Spanish
Native or Bilingual
Timeline
Driver Supervisor
Sunshine Acres
10.2023 - 06.2024
Senior Bilingual Escalations Representative
Tivity Health Inc.
02.2018 - 10.2023
Driver
Phoenix Quality Drivers
08.2010 - 01.2018
CDL - CDL
Arizona Automotive Institute
High School Diploma -
Blanca Malaret High School
Similar Profiles
Kacey AppletonKacey Appleton
Retail Sales Associate at Sunshine AcresRetail Sales Associate at Sunshine Acres
Mason GuaglianoMason Guagliano
Sunshine Acres Retail Worker at Sunshine AcresSunshine Acres Retail Worker at Sunshine Acres
Kelley BentleyKelley Bentley
Cashier at Sunshine Acres Furniture and MoreCashier at Sunshine Acres Furniture and More