Johnathan Ruiz
South Gate,CA
Summary
Motivated and knowledgeable IT Technician with experience in PC building, Windows installation, troubleshooting, and basic networking. Strong problem solver with great customer service skills and the ability to explain technical issues clearly. Bilingual in English and Spanish and currently studying computer science at East Los Angeles College.
Overview
6
6
years of professional experience
Work History
Crew Member
Raising Cane’s
04.2024 - Current
- Trained new employees and ensured they followed company procedures
- Communicated clearly with team members to keep workflow efficient
- Delivered the best customer service in a fast paced, high volume environment
- Identified and solved workflow issues as quickly and seamlessly during peak hours
IT Technician
Self-employeed
09.2019 - Current
- Built multiple custom PCs
- Diagnosed and fixed both hardware and software issues for clients
- Set up home networks, routers, ethernet and basic IP settings
- Helped clients with tech support (Internet issues, printers, accounts, software installs)
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
Education
Computer Science
East Los Angeles College
Monterey Park, CA08-2027
High School Diploma -
South East Senior High School
South Gate, CA06-2023
Skills
- PC building & hardware Repair
- Windows OS (Installation, Configuration & Troubleshooting)
- Networking Basics
- Software Installation & System Setup
- Troubleshooting & Problem Solving
- Customer Service & Teamwork
- Bilingual English & Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Raising Cane’s
04.2024 - Current
IT Technician
Self-employeed
09.2019 - Current
Computer Science
East Los Angeles College
High School Diploma -
South East Senior High School