Johnathan Washington
Summary
Service professional with extensive experience in managing issues and concerns while providing compassionate support to customers. Known for a strong focus on teamwork and achieving results in a sensitive environment. Reliable and adaptable, skilled in empathy-driven customer relationship development and logistical planning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Funeral Director
Dignity Memorial
10.2022 - 06.2025
- Assisted in preparing deceased individuals for burial, ensuring respect and dignity throughout the process.
- Learned to coordinate funeral service details, supporting families during difficult times with empathy and professionalism.
- Maintained cleanliness and organization of facilities, ensuring readiness for services and viewings.
- Supported logistics for transportation of remains to ensure timely arrivals for services.
- Liaised among hospitals, physicians, the county coroner, and clergy members to coordinate final arrangements.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Communicated with insurance companies to secure death benefits for payment of services.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
Department Lead
Kroger
06.2017 - 02.2023
- Led fuel center team in optimizing department workflows and enhancing efficiency.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Mentored staff, fostering professional growth and skill development.
- Coordinated scheduling and task assignments to ensure smooth workflow across multiple shifts.
- Identified areas for improvement within the department and developed action plans to address those needs effectively.
- Established clear expectations for team members, leading to improved accountability and performance levels.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
Education
Associate of Applied Science - Funeral Service
Commonwealth Institute of Funeral Service
Houston, TX06-2022
High School Diploma -
Sharpstown High School
Houston, TX05-2003
Skills
- MS word, excel, and outlook
- Service sales
- Problem-solving
- Attention to detail
- Proficient in managing multiple tasks
- Professionalism
- OSHA standards
- Strong relationship-building abilities
- Excellent communication
- Organizational skills
Certification
- Licensed Funeral Director - Valid 01/2025 to 01/2028
Timeline
Funeral Director
Dignity Memorial
10.2022 - 06.2025
Department Lead
Kroger
06.2017 - 02.2023
Associate of Applied Science - Funeral Service
Commonwealth Institute of Funeral Service
High School Diploma -
Sharpstown High School
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