Summary
Overview
Work History
Education
Skills
Timeline
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LaQuetta Johnson-Santos

San Antonio,TX

Summary

Dependable with a proven record of exceptional customer service while providing care to elderly patients, bringing them out of their homes and into assisted living environments and nursing home where they can receive the care they need. Familiar with home-health-care practices and Hospice crisis care while being with the patient families inside there homes counseling families about death and dying and the end stages of death. Cosmetology is a trade I have of many cultures for variety styles of hair, braiding, extensions, wigs, sew-ins, up-do's. Make-up artist, lashes extension, manicure, pedicures. Manager with 2 years of experience directing staff and maintaining a pleasant customer service environment as a Funeral Director. Supervised multiple teams and effectively performed office administration, customer service, and sales responsibilities. Efficient manager with 2 years of experience making sure the office is clean and neat, taking care of items that are done for the day, keeping desks and filing cabinets organized, and answering the phone. Smart assistant manager with 2 years of experience handling multiple tasks and responsibilities, and developing team members. Efficient manager with 2 years of experience supervising multiple teams of employees, planning and updating procedures and policies, and performing customer service activities. Efficient manager with 2 year of experience providing desired service to customers. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated student interested in applying excellent communication and interpersonal skills to a loan originator role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.

Overview

22
22
years of professional experience

Work History

Funeral Director

Beyer and Beitel Mortuary Service
San Antonio, TX
01.2022 - Current
  • Supervisor

Funeral Director

Funeral Caring USA
San Antonio, TX
01.2020 - 01.2021
  • Dressing and Casketing human remains, Visitation service, Take out services to churches and grave sites, Filing documentation for permits and death certificates.
  • Managed ordering and inventorying of caskets, urns and other related merchandise.
  • Consulted with families of deceased to make funeral arrangements.
  • Arranged transportation of body from place of death to funeral home.
  • Ensured compliance with state regulations governing funeral homes.
  • Offered counsel, comfort and support to loved ones during difficult times.
  • Communicated with funeral attendees to provide information and facilitate organized services.
  • Coordinated arrangements with cemeteries or crematories for interment or cremation of remains.
  • Oversaw filing of legal documents.
  • Supervised staff on duty during viewings, funerals or memorial services.

Driver/ Embalmer Assistance

Beyer and Beitel Mortuary service
San Antonio Heights, CA
01.2015 - 01.2020
  • Transferring Human Remain, Embalmer Assistance

Student driver

BBW Mortuary Service
San Antonio, TX
01.2010 - 01.2015
  • Transport human Remains, provisional student

CNA - Certified Nursing/Crisis Care Certified Assistant

Vitas hospice
San Antonio, TX
01.2002 - 01.2010
  • Providing palliative care to patients that are at the end stages of life
  • Counselor for families that is experiencing end stages of death and dying.

Education

Certificate of Completion - Mortgage Loan Originator

Affinity Real Estate & Mortgage Services Training
10700 Rose Crans Avenue Bellflower, CA 90706
08-2023

Mortuary Science -

San Antonio College
12.2014

Hospice Crisis Care -

Vitas Hospice
01.2003

Cosmetology -

Southwest College of Cosmetology
09.2002

Completion of 12th grade -

Sam Houston High School
05.1998

CNA-Certified Nurses Assistance -

Normandy Terrance Nursing Home
01.1997

Skills

  • Skilled Collaborator
  • Committed High Achiever
  • Effective Cross Functional Communicator
  • Solution Oriented Professional
  • Rapid and Adaptive
  • PandaDoc
  • Microsoft excel
  • Computer literacy
  • MS Word, Excel, and Outlook
  • Customer Service-Focused
  • Team Player
  • Safe Act of 2008 Certification
  • Reliable
  • Document Analysis
  • Typing [30] WPM
  • Friendly
  • Relationship Building and Management
  • Excellent Communicator
  • Excellent Time Management
  • Client Relations
  • Financial Planning Expert
  • Sales
  • Service Sales
  • Networking

Timeline

Funeral Director

Beyer and Beitel Mortuary Service
01.2022 - Current

Funeral Director

Funeral Caring USA
01.2020 - 01.2021

Driver/ Embalmer Assistance

Beyer and Beitel Mortuary service
01.2015 - 01.2020

Student driver

BBW Mortuary Service
01.2010 - 01.2015

CNA - Certified Nursing/Crisis Care Certified Assistant

Vitas hospice
01.2002 - 01.2010

Certificate of Completion - Mortgage Loan Originator

Affinity Real Estate & Mortgage Services Training

Mortuary Science -

San Antonio College

Hospice Crisis Care -

Vitas Hospice

Cosmetology -

Southwest College of Cosmetology

Completion of 12th grade -

Sam Houston High School

CNA-Certified Nurses Assistance -

Normandy Terrance Nursing Home
LaQuetta Johnson-Santos