Johnathan Watkins
Memphis,TN
Summary
Detail-oriented, organized and meticulous employee. Works hard at troubleshooting to find solutions to technical issues. Enthusiastic team player ready to contribute to company success with a willingness and ready to learn from an IT department with complex technical knowledge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nike Sales Associate
Sales Associate
05.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
Firefighter
Memphis Fire Department
09.2021 - 02.2023
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Demonstrated strong leadership skills while serving as amentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Sales Associate
Pacsun
11.2016 - 04.2018
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Associate
Finishline
06.2016 - 03.2018
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Certification - IT Foundations
Tech901
Memphis, TN05.2024
Associate of Science -
Southwest Tennessee Community College
Memphis, TN05.2018
High School Diploma -
Bolton High School
Arlington, TN05.2015
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Software and Hardware troubleshooting
- TCP/IP Support
- Windows Experience
Certification
- CompTia IT Foundation
- CompTia A+ Certification (In Process)
Timeline
Firefighter
Memphis Fire Department
09.2021 - 02.2023
Nike Sales Associate
Sales Associate
05.2018 - Current
Sales Associate
Pacsun
11.2016 - 04.2018
Sales Associate
Finishline
06.2016 - 03.2018
Certification - IT Foundations
Tech901
Associate of Science -
Southwest Tennessee Community College
High School Diploma -
Bolton High School