Johnathan Watkins
Goshen,IN
Summary
Motivated employee that can fulfill many rolls. Can lead a team as needed and also take on special projects as needed. Great team player, with a friendly personality to get along with anyone. Want to always deliver the best product that I can send to the customer.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Smart cabinetry
New Paris, IN
04.2015 - Current
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Assessed operations and adjusted scheduling to maximize productivity.
- Evaluated and performed equipment maintenance to support operational goals.
- Recruited, hired and mentored new team members, working closely with human resources department.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coached team members to increase productivity and reduce workplace accidents.
- Managed daily workflow and scheduled staff for adequate coverage.
- Collaborated with team members to improve performance and implement training updates.
Customer Service Representative
Keystone RV
Goshen, IN
02.2014 - 04.2015
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Detailer and Parts Runner
Old dominion trucking and leasing
Elkhart , IN
06.2012 - 01.2014
- Detailed fleet trucks and trailers as they were brought in.
- Fueled trucks and did simple maintenance to assist technicians inside.
- Ran errands to different dealerships for parts that were needed in the shop.
Education
High School Diploma -
Bethany Christian Schools
Goshen, IN05.2012
Some College (No Degree) - CNC And Manual Mills And Lathes
Elkhart Area Career Center
Elkhart, INSkills
- Labor and Food Cost Control
- Regulatory Compliance
- Shift Scheduling
- Verbal and Written Communication
- Safety Procedures
- Work Planning and Prioritization
- Interpreting Job Specifications
- Problem-Solving
- Staff Supervision
- Documentation and Reporting
- Team Collaboration and Leadership
- Coordinating Daily Operations
- Continuous Improvement
- Performance Monitoring
- Hiring and Training
- Experienced in Shipping Operations
- Safety Awareness
- Relationship Building
- Active Listening
- Critical Thinking
- Computer Skills
- Customer Service
- Conflict Resolution
Timeline
Shift Supervisor
Smart cabinetry
04.2015 - Current
Customer Service Representative
Keystone RV
02.2014 - 04.2015
Detailer and Parts Runner
Old dominion trucking and leasing
06.2012 - 01.2014
High School Diploma -
Bethany Christian Schools
Some College (No Degree) - CNC And Manual Mills And Lathes
Elkhart Area Career Center