Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johnathan Watkins

Goshen,IN

Summary

Motivated employee that can fulfill many rolls. Can lead a team as needed and also take on special projects as needed. Great team player, with a friendly personality to get along with anyone. Want to always deliver the best product that I can send to the customer.

Overview

12
12
years of professional experience

Work History

Shift Supervisor

Smart cabinetry
New Paris, IN
04.2015 - Current
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Recruited, hired and mentored new team members, working closely with human resources department.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Collaborated with team members to improve performance and implement training updates.

Customer Service Representative

Keystone RV
Goshen, IN
02.2014 - 04.2015
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Detailer and Parts Runner

Old dominion trucking and leasing
Elkhart , IN
06.2012 - 01.2014
  • Detailed fleet trucks and trailers as they were brought in.
  • Fueled trucks and did simple maintenance to assist technicians inside.
  • Ran errands to different dealerships for parts that were needed in the shop.

Education

High School Diploma -

Bethany Christian Schools
Goshen, IN
05.2012

Some College (No Degree) - CNC And Manual Mills And Lathes

Elkhart Area Career Center
Elkhart, IN

Skills

  • Labor and Food Cost Control
  • Regulatory Compliance
  • Shift Scheduling
  • Verbal and Written Communication
  • Safety Procedures
  • Work Planning and Prioritization
  • Interpreting Job Specifications
  • Problem-Solving
  • Staff Supervision
  • Documentation and Reporting
  • Team Collaboration and Leadership
  • Coordinating Daily Operations
  • Continuous Improvement
  • Performance Monitoring
  • Hiring and Training
  • Experienced in Shipping Operations
  • Safety Awareness
  • Relationship Building
  • Active Listening
  • Critical Thinking
  • Computer Skills
  • Customer Service
  • Conflict Resolution

Timeline

Shift Supervisor

Smart cabinetry
04.2015 - Current

Customer Service Representative

Keystone RV
02.2014 - 04.2015

Detailer and Parts Runner

Old dominion trucking and leasing
06.2012 - 01.2014

High School Diploma -

Bethany Christian Schools

Some College (No Degree) - CNC And Manual Mills And Lathes

Elkhart Area Career Center
Johnathan Watkins