JOHNATHAN WHITLEY
Sevierville,USA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Jared Vault Assistant General Manager
Signet Jewelers
Sevierville, TN
11.2021 - Current
- Oversaw daily store operations, partnering with store manager to implement operational standards. Directed recruitment and training initiatives for staff, fostering a high-performing team. Managed inventory preparation and special orders for loose diamonds, ensuring customer satisfaction.
- Led store operations, ensuring compliance with company policies and procedures.
- Implemented training programs for staff, enhancing product knowledge and customer service skills.
Operations Manager
Mountain Monster
Pigeon Forge, TN
03.2020 - 02.2022
- Oversaw daily inspections of structural components, motors, cables, and airlines to maintain safety standards. Authorized tower opening for operations following thorough inspections. Developed training programs for employees on ride management and emergency response. Executed end-of-day financial deposits and ensured proper shutdown of rides.
- Oversaw daily operations, ensuring efficiency and quality standards across all departments.
- Developed and implemented process improvements, enhancing workflow and productivity.
Operations Manager
Mountain Mile Adventures
Pigeon Forge, TN
01.2020 - 02.2022
- Facilitated customer engagement by scheduling slingshot rentals via phone and guiding walk-in clients through waiver completion and payment collection.
- Trained and mentored staff, fostering a culture of continuous improvement and teamwork.
- Managed inventory levels, optimizing stock management to reduce costs and improve service delivery.
Game Technician
FACE Amusement Group
Pigeon Forge, TN
07.2019 - 03.2020
- Oversaw technical operations for arcade equipment, ensuring optimal performance of TVs, games, and 7D motion ride. Facilitated training programs for new staff to enhance service quality. Managed prize inventory and executed closing procedures for 7D motion ride and deposit collection.
- Diagnosed and repaired gaming machines to ensure optimal functionality.
- Performed routine maintenance on equipment, enhancing longevity and performance.
Operation Inspector
FACE Amusement Group
Pigeon Forge, TN
07.2019 - 03.2020
- Oversaw daily inspections of tower infrastructure, verifying functionality of motors, cables, and airlines to maintain safety standards. Authorized tower opening for operations after comprehensive evaluations. Developed training programs for staff to effectively operate rides and respond to incidents. Executed end-of-day financial reconciliations and ensured proper shutdown of all rides.
- Conducted thorough inspections of amusement rides to ensure compliance with safety regulations.
- Collaborated with maintenance teams to address safety issues and implement corrective actions.
Assistant Thrill Ride Manager
The Track Family Fun Parks
Pigeon Forge, TN
06.2016 - 08.2019
- Oversaw operational readiness of Sky Flyer thrill ride as Assistant Thrill Ride Manager. Collaborated with management to ensure safety inspections and ride operations met standards. Managed daily equipment assessments and coordinated test flights. Supervised a team of up to 12 employees, enhancing operational efficiency during summer season.
- Directed daily operations to enhance guest experience and operational efficiency.
- Implemented staff training programs to improve service quality and team performance.
Education
High school diploma -
Corinth Holders High School
Wendell, NC06-2014
Skills
- Client support
- Cash management
- Store management
- Supervising experience
- Electronic repair
- Data Entry
- Problem Solving
- Inventory Control
- Staff management
- Inventory control
- Operations management
- Staff development
Accomplishments
Diamond Elite two years in a row
Certification
DCA Certification
Timeline
Jared Vault Assistant General Manager
Signet Jewelers
11.2021 - Current
Operations Manager
Mountain Monster
03.2020 - 02.2022
Operations Manager
Mountain Mile Adventures
01.2020 - 02.2022
Game Technician
FACE Amusement Group
07.2019 - 03.2020
Operation Inspector
FACE Amusement Group
07.2019 - 03.2020
Assistant Thrill Ride Manager
The Track Family Fun Parks
06.2016 - 08.2019
High school diploma -
Corinth Holders High School
Additional Information
Authorized to work in the US for any employer