Nichole Saunders
Oklahoma City,OK
Summary
Dynamic Client Services Specialist with a proven track record at A&S Law, excelling in client satisfaction and relationship building. Leveraged exceptional communication and CRM software expertise to enhance service delivery, resulting in improved client satisfaction. Recognized for training new team members and implementing proactive solutions to elevate overall team performance.
Client service professional with proven track record in enhancing client satisfaction and fostering strong relationships. Skilled in resolving issues, managing multiple priorities, and adapting to changing requirements. Known for collaborative teamwork, effective communication, and delivering impactful results. Reliable and adaptable with talent for understanding client needs and delivering exceptional service.
Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities.
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Sonics Drive In
10.2013 - 09.2024
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Quality Control Manager
Results Companies
03.2019 - 03.2020
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Achieved significant reductions in product return rates, meticulously auditing products before release.
- Increased customer satisfaction with comprehensive quality assessment strategies.
- Conducted regular training sessions for staff to uphold and exceed quality standards.
- Initiated cross-departmental collaborations to integrate quality control measures seamlessly.
- Led team of quality control specialists, fostering culture of continuous improvement.
- Consistently maintained detailed records of all quality control activities for easy reference during audits or process evaluations.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
Client Services Specialist
A&S Law
09.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Provided knowledgeable service and support for all customer needs.
- Delivered exceptional customer service through timely responses and personalized follow-up communications.
Client Services Specialist II
A&s Law
09.2024 - Current
- Trained new team members on best practices in client services, elevating overall team performance.
- Played a key role in the enrollment/audit process for new clients, ensuring the details were accurate within their contracts.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
Education
Associate of Science - Forensic Psychology
Oklahoma City Community College
Oklahoma City, OK08-2024
Skills
- Telephone skills
- Strong empathy
- Money handling
- CRM software expertise
- Documentation skills
- Remote work capabilities
- Document management
- Live chat support
- Call management
- Exceptional communication
- Outbound calling
- Call center experience
- Customer support
- Client support
- Follow-up skills
Timeline
Client Services Specialist
A&S Law
09.2024 - Current
Client Services Specialist II
A&s Law
09.2024 - Current
Quality Control Manager
Results Companies
03.2019 - 03.2020
Assistant General Manager
Sonics Drive In
10.2013 - 09.2024
Associate of Science - Forensic Psychology
Oklahoma City Community College