Johnathan Wood

• Led cross-functional teams to streamline operational processes and enhance service delivery.
• Implemented strategic initiatives that improved team performance and project outcomes.
• Developed training programs to elevate staff skills and promote career advancement.
• Analyzed market trends and competitor strategies to inform business decisions and drive growth.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved marketing to attract new customers and promote business.

Executed order pickups from merchants and ensured timely delivery to customers.

Answered calls for LA Care, assisting members and providers with benefit inquiries and PCP changes. Provided support to providers with billing questions and guidance on billing processes.

Executed merchandise retrieval for product shipping utilizing RF unit technology.

Utilized RF unit to pull merchandise efficiently. Back stocked remaining items from the sales floor. Operated pallet jacks, hand forklifts, electric pallet jacks, and forklifts. Assisted as cashier and supported stock replenishment on the sales floor when required.

Assisted in unloading trucks and securing merchandise with shrink wrap. Helped create bales using cardboard materials.

Assisted customers by processing transactions as a cashier. Restocked merchandise to maintain inventory levels. Supported team efforts in organizing merchandise displays.

Assisted guests with seating arrangements and provided service at the register.