Johnathan (Justine) Ennis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Closing Team Lead
DeRangos Of Kenosha
08.2017 - Current
- Recommended complementary purchases to customers, increasing revenue.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased customer satisfaction with timely and accurate closings, ensuring smooth transactions.
- Took ownership of customer issues and followed problems through to resolution.
Receptionist
Juniper Communities
10.2023 - 01.2024
- Operated multi-line telephone system to answer and direct high volume of calls.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
GED -
Bradford High School
Kenosha, WI06.2019
Skills
- Building Customer Loyalty
- Employee Training
- Store Opening and Closing
- Attention to Detail
- Friendly and Helpful
- Team Supervision
- Decision-Making
- Cash Drawer Management
- Basic Mathematics
- Honest and Dependable
- Cash Handling
- POS Software
- Team Leadership
- Customer Service
Timeline
Receptionist
Juniper Communities
10.2023 - 01.2024
Closing Team Lead
DeRangos Of Kenosha
08.2017 - Current
GED -
Bradford High School