Johnathen Hicks

Handled auto accounts and provided outstanding service to customers by:

•  Processing payments and provided customer service for auto accounts.
• Collecting customer feedback and made process changes to exceed customer satisfaction goals.
• Addressing customer service inquiries in a timely and accurate fashion.
• Working with upper management to ensure appropriate changes were made to improve customer satisfaction.

Responsible for driving sales by providing outstanding customer service to each customer by doing the following:

• Answered customers’ questions and addressed problems and complaints in person and via phone.
• Helped customers select products that best fit their personal needs.
• Maintained visually appealing and effective displays for the entire store.
• Educated customers on product and service offerings.
• Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
• Built customer confidence by actively listening to their concerns and giving appropriate feedback.
• Completed floor replenishment to guarantee size availability and promote customer satisfaction.
• Communicated information to customers about product quality, value and style.
• Processed shipments and maintained organized stock shelves.
• Processed all sales transactions accurately and in a timely fashion.
• Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

• Post non-conforming/exception payments
• Resolve returned check notifications
• Researched/resolve payment inquiries and payment rejects