Nora Z. Poole

My duties include me answering calls from customers, calling in regards to their registration renewal, their plates, their drivers license, and IDs replacements assistance with our website

• Collect member loan payments.
• Advised clients on mortgage loans
• Responded to all customer inquiries thoroughly and professionally.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Handled all customer relations issues in a gracious manner and in accordance with company policies
• Assist members with (HELOC) Home Equity Line of Credit Accounts

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
• Informed clients of essential travel information, such as travel times, transportation connections
• Book flights and let the customers know how may seats ,flights that were available
• Gave current updated flight pricing changes in current reservations
• processed cancellations
• Advised of Rapid rewards program to earn frequent flyers miles
• Savings for applying Southwest credit card

• Provide curbside customer service. Handling complex to minimal situations for customers as well as employees
• Provide employees the necessary tools to perform daily job
• Complete weekly scheduling, to include breaks and lunches
• Running the office when manager is not available
• Oversaw hiring and training of new employees each quarter.
• Worked closely with customers to effectively resolve issues and complaints.
• Scheduled and dispatched drivers to location.
• Delivered exceptional customer service to individuals who contacted the company's call center for support and assistance.

• Caregiver for individuals with developmental disabilities.
• Assisted in daily activities such as arts and crafts, meal assistance, and maintaining hygiene.
• Transported individuals to medical appointments and other errands.