Kyle Kim
Fort Lee
Summary
I am a high school student at Academies at Englewood, with strong interpersonal skills and a commitment to customer service. I am reliable and available for flexible hours, including holidays. I have experience in maintaining composure under pressure and fostering positive interactions. I seek opportunities to build relationships and gain valuable work experience while contributing to team success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Zillabeau
Englewood
04.2024 - Current
- Assisted customers with inquiries and product information.
- Handled an average of 60 email and text interactions remotely per shift with a customer satisfaction rate of 97%
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and returns efficiently using internal software systems.
- Maintained accurate customer records and updated account information promptly.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Educated customers on product features, benefits, and usage guidelines.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Inventory Clerk
Zillabeau
Englewood
01.2024 - 04.2025
- Managed inventory records using Zillabeau's inventory management system.
- Conducted regular stock audits to ensure accurate inventory levels.
- Coordinated with suppliers for timely restocking of merchandise.
- Assisted in organizing warehouse layout for optimal space utilization.
- Processed incoming and outgoing shipments efficiently and accurately.
- Collaborated with team members to resolve inventory discrepancies swiftly.
- Maintained cleanliness and organization of the storage areas at Zillabeau.
- Maintained accurate records of all incoming and outgoing stock items.
- Performed daily cycle counts and conducted physical inventory audits.
- Tracked inventory and conducted cycle counts to maintain accurate records.
Education
N/A - Finance
Academies At Englewood
274 Knickerbocker Rd, Englewood, NJ09-2028
Skills
- Customer service
- Inventory management
- Problem resolution
- Team collaboration
- Gluten-free cooking
- Cooking methods
- Food photography
- Adaptability in kitchen
- Ordering and stocking
- Professionalism and courtesy
- Work ethic and integrity
- Communication
- Friendly, positive attitude
- Analytical and critical thinking
- Good Telephone Etiquette
- Cultural awareness
- Decision-making
- Attention to detail
- Customer relations
- Active listening
- Calm under pressure
- Dependable and responsible
- Planning
- Flexible schedule availability
- Flexible schedule adaptability
- Time management
- Task prioritization
- Teamwork and collaboration
- Schedule management
- Multitasking Abilities
Languages
Korean
Limited
Spanish
Limited
Affiliations
- Photography
- Cooking
- Basketball
Timeline
Customer Service Representative
Zillabeau
04.2024 - Current
Inventory Clerk
Zillabeau
01.2024 - 04.2025
N/A - Finance
Academies At Englewood
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