Johnathon Cook
Eagle River,AK
Summary
Experienced professional focused on meeting or exceeding objectives seeking Network Administrative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Administrator
COMSO Inc.
11.2023 - Current
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 1 and Tier 2 support for problem identification, diagnosis and issue resolution.
- Tested and updated software remotely and onsite for server sets to maintain operational readiness.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Established standardized operating procedures for IT Systems Administration tasks, promoting consistency across the organization in all relevant activities performed throughout daily workloads.
- Created Accounts in Active Directory providing access to course information and Microsoft teams access to students.
System Engineer
United States Air Force, USAF
10.2019 - 10.2023
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provided preventive maintenance for servers, storage equipment and software.
- Developed IT policies and processes to comply with applicable laws, regulations and framework.
- Achieved efficiency and reduced redundancy by automating repeatable tasks.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Managed key information technology, security risk assessment and compliance programs for proactive risk management.
Network Administrator
United States Air Force, USAF
05.2018 - 10.2019
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Drafted training materials and organized training sessions for new employees.
- Managed and maintained stability of network and wireless services throughout enterprise.
Education
High School Diploma -
Greene County Technical School
Paragould, AR05.2012
Skills
- Network Infrastructure Administration
- Network Security
- Switches and Routers
- Network Configuration
- Hardware and Software Installation
- Hardware and Software Monitoring
- Risk Management
- Technical Support
- System Upgrades
- System monitoring
- Active Directory
Certification
CompTIA A+
CompTIA Network+
CompTIA Security+
CompTIA Secure Infrastructure Specialist - CSIS
CompTIA IT Operations Specialist - CIOS
Additional Information
Top Secret/SCI clearance
Timeline
Systems Administrator
COMSO Inc.
11.2023 - Current
System Engineer
United States Air Force, USAF
10.2019 - 10.2023
Network Administrator
United States Air Force, USAF
05.2018 - 10.2019
High School Diploma -
Greene County Technical School
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