Johnathon Cordero
Allentown,PA
Summary
Goal-oriented individual with strong ability to greet and assist high volume of customers. Highly skilled in recommending merchandise tailored to specific requirements, resulting in increased customer satisfaction. Proficient in creating visually appealing displays that effectively promote higher sales. Demonstrates exceptional efficiency in completing cash register transactions and maintaining meticulous records of all transactions, ensuring accuracy and accountability.
Overview
5
5
years of professional experience
Work History
Sales Associate
La-Z-Boy Home Furnishings & Decor
06.2022 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Lobby Officer
City Center Security
03.2022 - 06.2024
- Welcomed numerous guests to commercial building with friendly demeanor, smile and directed to screening rooms.
- Maintained lobby, hallway and building cleanliness using various sanitation practices.
- Assisted in verifying staff credentials, granting access to generally restricted areas.
- Provided information about current and future events at facility.
- Confirmed appointments, communicated with clients and updated client records
- Operated multi-line telephone system to independently handle 10-30+ calls each day
Professional Security Officer
Allied Universal
08.2021 - 03.2022
- Oversaw daily monitoring and patrolled 17 buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
Sales Associate Specialist
Wawa
02.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Assisted 500+ customers complete purchases, locate items and join reward programs
Sales Associate
TurkeyHill
11.2019 - 03.2020
- Greeted 200+ customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, money orders and gift card activations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Opened and closed store independently and prepared nightly bank drop for manager
Education
High School Diploma -
Northampton Area High School
Northampton, PA05.2020
Skills
- Personnel Management
- Merchandising and Display
- Exceeding Customer Expectations
- Store Opening and Closing
- Sales expertise
- Upselling
- Promotional support
- Microsoft Office
- Verbal And Written Communication
- Handle Stressful Situations
- Telephone Etiquette
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Earned "DECA" award in 2020.
- Iron Man Award ( Cross-country)
Timeline
Sales Associate
La-Z-Boy Home Furnishings & Decor
06.2022 - Current
Lobby Officer
City Center Security
03.2022 - 06.2024
Professional Security Officer
Allied Universal
08.2021 - 03.2022
Sales Associate Specialist
Wawa
02.2021 - 08.2021
Sales Associate
TurkeyHill
11.2019 - 03.2020
High School Diploma -
Northampton Area High School
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