Terry Yancer
Portland,MI
Summary
Dynamic Sales Manager with a proven track record at La-Z-Boy Home Furnishings & Decor, excelling in relationship building and sales coaching. Consistently exceeded sales targets through strategic planning and effective team training, fostering a high-performance culture. Expertise in product knowledge and delivering compelling sales presentations to drive client satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Sales Manager
La-Z-Boy Home Furnishings & Decor
09.2011 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
Jumper/ Delivery Driver
FedEx:Ground
11.2006 - 01.2010
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
Associate of Arts - Regular Curriculum
Grand Rapids Community College
Grand Rapids, MIGED -
Chelsea Public Schools
Chelsea, MISkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
- Sales presentations
- Sales expertise
- Direct sales
- Goal setting
- Rapport and relationship building
- Sales coaching
- Lead generation
Peak Performance Winner multiple years
Annual sales achievement awarded by La Z Boy Inc.
Timeline
Sales Manager
La-Z-Boy Home Furnishings & Decor
09.2011 - Current
Jumper/ Delivery Driver
FedEx:Ground
11.2006 - 01.2010
Associate of Arts - Regular Curriculum
Grand Rapids Community College
GED -
Chelsea Public Schools
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