Johnathon Dunn
Waxahachie,USA
Summary
Experienced technology professional with a proven track record of enhancing systems and aligning technical solutions with business objectives. Demonstrated success in leading projects from inception to completion, resulting in significant contributions to organizational growth and success.
Overview
20
20
years of professional experience
4
4
Certification
Work History
Security Risk Consultant II
Federal Reserve Bank of Dallas
01.2023 - Current
- Contributed significantly to the successful navigation of organizational change initiatives by proactively addressing potential risks and identifying opportunities for growth.
- Evaluated existing policies for compliance with industry regulations, ensuring legal adherence and minimizing penalties.
- Identified areas of vulnerability by conducting comprehensive business impact analyses, guiding proactive measures to reduce potential losses.
- Improved risk awareness through targeted employee training programs and workshops.
Technical Analyst
Federal Reserve Bank of San Francisco
07.2021 - 12.2022
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Developed comprehensive documentation outlining system specifications and procedures, facilitating seamless knowledge transfer among team members.
- Trained new hires on company-specific tools, systems, and best practices to ensure smooth integration into the team.
- Authored technical requirement documentation to suit business goals and technological limits.
Associate Linux System Administrator
Federal Reserve Bank of Richmond
11.2017 - 07.2021
- Created and serviced administrator and user accounts on Linux-based systems, managing several deployments.
- Stayed up-to-date on the latest developments in Linux technologies and best practices, sharing knowledge with team members to continuously improve processes and systems.
- Resolved complex technical issues promptly by leveraging strong troubleshooting skills and root cause analysis techniques.
- Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers.
- Reduced downtime during planned system upgrades, maintaining seamless user experiences through thorough testing and rollback planning.
Lead Support Technician Tier III
Federal Reserve Bank
04.2012 - 11.2017
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Enhanced team performance, providing comprehensive training to junior technicians.
Education
Master of Business Administration (M.B.A.) - Business Administration
University of North Texas
Dallas, TX05.2019
Bachelor of Science (B.S.) - Business Administration
University of North Texas
Dallas, TX05.2017
Skills
- Client support
- Remedy/Jira
- Experience with RSAM and Xacta
- Technical proficiency
- Cybersecurity risk evaluation
- Effective communication
- In-person technical assistance
- Remote IT support
- Cloud virtualization
- Implementing IT best practices
- Effective briefing and reporting
- Technical troubleshooting
- Collaborative teamwork
- Linux server administration
- Proficient in MS Office
- Effective multitasking
Accomplishments
- Generative AI for Customer Service with Microsoft 365 Copilot Professional Certificate
- Microsoft Security Essentials
Professional Certificate by Microsoft
and LinkedIn - Career Essentials in Generative AI by
Microsoft and LinkedIn
Certification
- Certified in Cybersecurity (CC)
- Certified Linux Administrator (LPIC-1)
- LPI Linux Essential 010
- ITIL V3
Timeline
Security Risk Consultant II
Federal Reserve Bank of Dallas
01.2023 - Current
Technical Analyst
Federal Reserve Bank of San Francisco
07.2021 - 12.2022
Associate Linux System Administrator
Federal Reserve Bank of Richmond
11.2017 - 07.2021
Lead Support Technician Tier III
Federal Reserve Bank
04.2012 - 11.2017
Bachelor of Science (B.S.) - Business Administration
University of North Texas
Master of Business Administration (M.B.A.) - Business Administration
University of North Texas
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