Ciera Jacobs
Brook Park,OH
Summary
Detail-oriented Client Consultant with strong analytical and organizational skills, experienced in supporting operational efficiency and process improvement. Demonstrated ability to manage client relationships while ensuring accuracy, compliance, and high-quality service delivery.
Overview
10
10
years of professional experience
Work History
Client Consultant II
Flagstar Bank
Brook Park, OH
11.2021 - Current
- Delivered tailored financial solutions to enhance client satisfaction and retention.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Presented professional image consistent with company's brand values.
- Developed comprehensive client profiles to better understand needs and preferences.
- Educated clients on banking products and services, promoting informed decision-making.
- Utilized data analytics tools to perform detailed evaluations of client performance metrics, identifying key areas for improvement.
- Vault Custodian; Managed vault security protocols to ensure asset protection and compliance with regulations.
- ATM Custodian; Maintained optimal cash levels in ATMs, ensuring availability for customer transactions.
Floor Coordinator/Cash Office Assistant
Giant Eagle
Brook Park, OH
08.2019 - 11.2021
- Coordinated daily floor operations to ensure efficient workflow and optimal customer service.
- Supervised staff activities, providing guidance and support to enhance team performance.
- Implemented inventory management practices to maintain stock levels and reduce discrepancies.
- Developed training materials for new employees, improving onboarding efficiency and knowledge retention.
- Enhanced customer satisfaction by efficiently addressing and resolving floor-related issues.
- Managed daily store operations effectively, ensuring smooth workflow and adherence to company policies.
Cashier/Retail Stock Associate
Rose's Discount Store
Brook Park, OH
08.2016 - 09.2017
- Processed customer transactions efficiently using point of sale (POS) system.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained accurate cash drawer through regular balancing and reconciliation.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory levels by restocking merchandise and organizing displays.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
General Studies
Cuyahoga Community College
Cleveland, OHNo Degree - General Studies
Youngstown State University
Youngstown, OHHigh School Diploma -
Berea-Midpark High School
Berea, OH05.2018
Certificate of Technical Studies - Dental Assisting
Polaris Career Center
Middleburg Heights, OH05.2018
Skills
- Relationship management
- Outbound calling
- Complaint handling
- Client support
- Sales strategies
- Sales documentation
- Multitasking Abilities
- Excellent communication
- Problem-solving abilities
- Product knowledge
- Opening and closing procedures
- Client acquisition
Timeline
Client Consultant II
Flagstar Bank
11.2021 - Current
Floor Coordinator/Cash Office Assistant
Giant Eagle
08.2019 - 11.2021
Cashier/Retail Stock Associate
Rose's Discount Store
08.2016 - 09.2017
General Studies
Cuyahoga Community College
No Degree - General Studies
Youngstown State University
High School Diploma -
Berea-Midpark High School
Certificate of Technical Studies - Dental Assisting
Polaris Career Center