Madelyn Henson
Jackson,MI
Summary
Banking professional whose skills include account opening, teller operations, and cash balancing with strong accuracy and accountability. Resolves client issues quickly and supports online banking needs through clear, customer-first service. Applies relationship management and account maintenance to support reliable service outcomes.
Overview
9
9
years of professional experience
Work History
Client Consultant II
Flagstar Bank
Jackson, MI
03.2025 - Current
- Opened and maintained accounts with accurate documentation.
- Guided clients through online banking and mobile enrollment.
- Resolved client questions and issues in a timely manner.
- Warmly greet customers by employing positive telephone etiquette and asking well-rounded questions.
Customer Service Representative
Flagstar Bank
Jackson, Michigan
11.2022 - 03.2025
- Assisted customers with deposit, withdrawal, and account maintenance requests.
- Balanced cash drawers and resolved teller discrepancies.
- Advised customers on account options, fees, and banking policies.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
Food Service Worker
Rocky Top Beer BBQ
Jackson, Michigan
02.2018 - 11.2022
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained professional demeanor during interactions with customers and co-workers.
- Operated cash register to process cash and credit card transactions.
- Collaborated with team to deliver timely service of items.
Education
High School Diploma -
Jackson High School
Jackson05-2019
Skills
- Account opening and maintenance
- Online banking services
- Cash balancing and teller operations
- Relationship management
- Outbound calling strategies
- Team collaboration
- Supervisor overrides
Timeline
Client Consultant II
Flagstar Bank
03.2025 - Current
Customer Service Representative
Flagstar Bank
11.2022 - 03.2025
Food Service Worker
Rocky Top Beer BBQ
02.2018 - 11.2022
High School Diploma -
Jackson High School