Damyah Bowers
Detroit,MI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Successful at excelling in fast-paced, competitive banking environments. Proficient in updating accounts, processing transactions and coordinating records.
Overview
3
3
years of professional experience
Work History
Client Consultant II
Flagstar Bank
11.2022 - Current
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Trained new hires on customer service policies and procedures.
- Assisted customers with banking needs and inquiries.
- Educated customers on features and benefits of banking products and services.
- Cross-sold credit cards, loans and other bank products.
Teller
Huntington Bank
11.2021 - 10.2022
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Counted, verified and handled bank deposits and armored car transactions.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
Teller
TCF Bank
05.2021 - 10.2021
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained accurate records of customer transactions in line with bank procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
High School Diploma -
Martin Luther King Jr High School
Detroit, MI06.2019
Skills
- Cash Handling
- Adaptability and Flexibility
- Attention to Detail
- Client Support
- Problem-solving abilities
- Organizational Skills
- Account Servicing
- Relationship Building
- Reliability
- Meeting deadlines
Timeline
Client Consultant II
Flagstar Bank
11.2022 - Current
Teller
Huntington Bank
11.2021 - 10.2022
Teller
TCF Bank
05.2021 - 10.2021
High School Diploma -
Martin Luther King Jr High School