Johnathon Loya
Costco Wholesale Corp
Santa Barbara,CA
2027
years of professional experience
Forward-thinking Senior Manager adept at managing teams of employees with numerous direct reports to accomplish challenging objectives in the warehouse. Able to impart a clear vision for a cohesive, high-performance team. Ready to apply 19 years of experience to a challenging new role at Costco Wholesale.
Work History
Senior Manager
- Have rotated through all five current Senior Management positions. Front-End, Merchandising, Admin, Receiving, and Operations.
- Supervised and managed all product-related communication to ensure messaging accuracy and product correctness.
- Evaluated hiring, firing and promotions requests.
- Ensured vehicles were maintained and ready for operation, including provision of emergency repairs.
- Developed and implemented Membership based marketing plans to drive sales, profit and brand objectives.
- Oversaw reporting functions to executive leadership.
- Developed and implemented strategic initiatives to improve customer satisfaction and service delivery.
Junior Manager
12 Years 1 Month- Performed basic clerical duties, including email and phone correspondence, ordering supplies, setting up meetings and assisting with budgeting reports.
- Supervised various tasks in the quest of completing a project.
- Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.
Front End Supervisor
10 Months- Supervised 95 administrative and clerical personnel.
- Reported maintenance problems to the appropriate personnel.
- Verified accuracy of financial data.
- Operated communications equipment.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Responded to customer concerns with friendly and knowledgeable service.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Welcomed customers into the store and helped them locate items.
Licensed Dispensing Optician
5 Years 7 Months- Performed monthly inventory and maintained office and medical supply counts.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Accurately recorded and reported test results according to established procedures.
- Trained new staff on quality control procedures.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Strategically planned methods to achieve operational goals and targets.
Front End Cashier
11 Months- Performed cash, card and check transactions for customer purchases.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Maintained cleanliness and presentation of stock room and production floor.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Responded to all customer inquiries thoroughly and professionally.
Skills
Troubleshooting and problem resolution
Logistics operations management
Warehousing functions
Cargo loading and handling
Team leadership
Strategic planning
Timeline
Junior Manager
Costco Wholesale Corp
09.2014 - 2018Read More
Front End Supervisor
Costco Wholesale Corp
11.2013 - 09.2014Read More
Licensed Dispensing Optician
Costco Wholesale Corp
04.2008 - 11.2013Read More
Front End Cashier
Costco Wholesale Corp
05.2007 - 04.2008Read More
Senior Manager
Costco Wholesale Corp
2018 - CurrentRead More