Johnathon Marcum
South Williamson,KY
Summary
Proficient Behavioral Health Technician focused on delivering high-quality mental health care. Known for strong crisis handling and documentation skills, with a track record of implementing strategies that enhance patient engagement and recovery.
Overview
10
10
years of professional experience
Work History
Spark Driver
Spark
South Williamson, KY
03.2025 - Current
- Executed delivery of customer orders to homes, ensuring timely and reliable service.
- Conducted regular inspections and cleaning of the vehicle to uphold safety standards and enhance job execution.
- Resolved customer questions and concerns while maintaining compliance with Spark policy guidelines.
- Oversaw logistics for prompt delivery of correct groceries and household items, emphasizing safety and quality assurance.
Stocking Associate
Walmart
South Williamson, KY
11.2024 - 03.2025
- Unloaded and organized inventory shipments to ensure efficient restocking of sales floor.
- Assisted in maintaining store cleanliness and organization, enhancing customer shopping experience.
- Collaborated with team members to optimize product placement based on seasonal demand.
- Operated equipment such as pallet jacks and forklifts for safe transportation of merchandise.
- Monitored stock levels and communicated shortages to management to prevent out-of-stock situations.
- Trained new associates on proper stocking procedures and safety protocols for operational efficiency.
- Implemented labeling systems for improved accessibility and visibility of products on shelves.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Scanned, recorded and verified received inventory during regular shipments.
- Collaborated with team members to maintain a clean, organized work environment.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
Behavioral Health Technician
Kathy Ireland
Williamson, WV
12.2022 - 02.2024
- Administered therapeutic interventions to support patients in achieving personal recovery goals.
- Monitored patient behavior and reported significant changes to clinical staff for timely intervention.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Facilitated group therapy sessions, promoting communication and peer support among participants.
- Maintained accurate documentation of patient progress and treatment outcomes in electronic health records.
- Assisted in crisis management, employing de-escalation techniques to ensure patient safety.
- Educated patients on coping strategies and resources available for ongoing mental health support.
- Trained and mentored new staff on best practices for patient engagement and behavioral observation techniques.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Taught clients how to complete basic household chores and prepare food.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Learned specialized behavior approaches to implement behavioral strategies.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Organized recreational activities to assist in patient recovery.
Behavioral Health Technician
Logan Mingo Area Mental Health
Red Jacket, WV
02.2022 - 12.2022
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Coordinated with external community resources as necessary, ensuring seamless transitions for patients requiring additional support services upon discharge from the facility.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Charted on each patient daily.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
- Treated clients and families with respect and dignity.
- Assisted in development of therapeutic activities for patients.
- Administered patient medications and tracked dosages.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Assisted in crisis management, employing de-escalation techniques to ensure patient safety.
- Educated patients on coping strategies and resources available for ongoing mental health support.
- Conducted client rounds to check on residents.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Taught clients how to complete basic household chores and prepare food.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Production Team Member
Volkswagen Chattanooga
Ooltewah, TN
11.2021 - 02.2022
- Operated machinery to assemble vehicle components efficiently.
- Conducted quality inspections to ensure adherence to production standards.
- Collaborated with team members to enhance workflow and productivity.
- Trained new hires on safety protocols and assembly procedures.
- Assisted in troubleshooting equipment malfunctions to minimize disruptions.
- Maintained cleanliness and organization of workstations for optimal safety.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
- Loaded and unloaded materials and assemblies weighing as much as 120 pounds.
- Achieved timely production targets by effectively managing time and resources within the team.
- Worked closely with supervisors to address concerns regarding product quality or machine performance issues, proactively seeking solutions.
- Promoted a positive workplace culture by fostering open communication, collaboration, and mutual respect among team members.
- Adhered strictly to company policies concerning attendance punctuality contributing positively toward overall team productivity.
- Ensured product quality by conducting thorough inspections at various stages of the production process.
- Maintained a safe working environment through adherence to safety protocols and regular equipment inspections.
- Provided training to new team members, ensuring consistent performance standards across the team.
- Minimized production errors through strict attention to detail and quality control measures.
- Followed strict safety protocols when dealing with hazardous materials.
- Performed root cause analysis on defects, implementing corrective actions to prevent future occurrences.
- Resolved issues quickly to maintain productivity goals.
Combat Engineer
US Army
Fort Leonard Wood, MO
01.2018 - 05.2021
- Designed and constructed fortifications to enhance mission readiness and safety.
- Conducted demolition operations to neutralize obstacles and threats effectively.
- Collaborated with teams to assess terrain for strategic advantages in combat operations.
- Trained junior engineers on explosive safety protocols and equipment handling.
- Led reconnaissance missions to gather critical data for mission planning and execution.
- Evaluated engineering plans, ensuring compliance with military standards and regulations.
- Implemented innovative solutions for rapid deployment of tactical infrastructure during operations.
- Placed explosives and performed mine-sweeping activities on land.
- Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
- Maintained 100% accountability of assigned equipment worth more than $100,000.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Trained in use of tear gas, passive ordnance, and explosives.
- Assured mission success with accurate reconnaissance reports on enemy positions, terrain features, and obstacles.
- Expedited troop mobility with well-executed breaching techniques for natural or man-made obstacles during missions.
- Improved safety measures by conducting risk assessments and implementing appropriate mitigation strategies.
- Established secure perimeters around base camps to enhance force protection measures against potential threats.
- Performed quality control by creating rosters, spreadsheets and other documentation to identify company inventory.
- Operated multiple types of heavy equipment to prepare roads, runways and bunkers.
- Promoted culture of safety, conducting regular safety briefings and training sessions on explosive ordnance disposal.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Responded to and assisted in medical emergencies.
- Upheld Army dress and appearance regulations for professional appearance.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Maintained required level of proficiency in use of firearms.
Underground Miner
Nystar
Strawberry Plains, TN
01.2016 - 01.2018
- Operated heavy machinery to facilitate underground mining processes.
- Conducted routine safety inspections to ensure compliance with health regulations.
- Collaborated with team members to optimize workflow and improve production efficiency.
- Implemented best practices for equipment maintenance, reducing downtime significantly.
- Trained new personnel on operational procedures and safety protocols.
- Assisted in the development of emergency response strategies for underground hazards.
- Led initiatives to enhance workplace safety culture and reduce incident rates.
- Observed hand signals, grade stakes and other markings when operating machines.
- Controlled conveyors running length of shuttle cars for load distribution.
- Loaded, set and detonated explosives to produce desired blasting patterns.
- Serviced earth moving systems to promote safe and proper functioning.
- Maintained accurate records of daily operations, including production levels, safety incidents, and equipment usage.
- Contributed to the successful completion of mining projects through effective communication and coordination with supervisors and colleagues.
- Increased operational efficiency by implementing innovative solutions to overcome challenges in underground mining environments.
- Supported mine ventilation system installation and maintenance projects for improved air quality control within the working environment.
- Reduced downtime with timely equipment maintenance and repairs, ensuring optimal performance during mining activities.
- Strengthened teamwork dynamics among crew members through open communication channels leading to increased collaboration.
- Upheld the highest standards of workplace safety through consistent adherence to company policies and industry regulations, fostering a safe working environment for all team members.
- Collaborated with team members to develop efficient strategies for ore extraction and waste removal.
- Managed emergency situations effectively through prompt identification of issues, swift decision-making, and execution of appropriate response plans.
- Achieved high-quality ore extraction results using precise drilling techniques and adherence to geological plans.
- Improved safety standards by conducting thorough inspections of underground mining equipment and work areas.
- Implemented risk management measures by identifying potential hazards within the underground mine environment.
- Ran machines safely in fast-paced environments deep underground.
- Performed repairs, replacements and general maintenance on mining equipment.
- Replaced worn or broken cutting tools on machinery.
- Moved mine cars into position for loading and unloading.
- Distributed loads evenly to reduce safety risks.
- Cleaned off build-up or excess materials blocking pathways and machinery operation.
- Used crowbars and pickaxes to remove materials from rock faces.
Education
Bachelor of Science - Counseling Psychology
Southern New Hampshire University
Hooksett, NH08-2027
High School Diploma -
Belfry High School
Belfry, KY08-2015
Skills
- Active listening
- Mental health support
- Critical thinking
- Situational awareness
- Problem Solving
- Punctuality
- Substance Abuse Experience
- Emotional Regulation
Timeline
Spark Driver
Spark
03.2025 - Current
Stocking Associate
Walmart
11.2024 - 03.2025
Behavioral Health Technician
Kathy Ireland
12.2022 - 02.2024
Behavioral Health Technician
Logan Mingo Area Mental Health
02.2022 - 12.2022
Production Team Member
Volkswagen Chattanooga
11.2021 - 02.2022
Combat Engineer
US Army
01.2018 - 05.2021
Underground Miner
Nystar
01.2016 - 01.2018
Bachelor of Science - Counseling Psychology
Southern New Hampshire University
High School Diploma -
Belfry High School