Johnathon Nichols
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
West Texas Rehabilitation Center
10.2020 - Current
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Kept software licenses current for computers and mobile devices.
- Coached and mentored employees and offered constructive feedback.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 300 users.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Implementation Specialist
TimeClock Plus
02.2018 - 10.2020
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Delivered Manager and Employee trainings on and off site.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Cultivated relationships with sales team and support teams to support and supply corrective actions.
- Documented specialized data and requirements to address business demands.
Service Technician
Ener-tel Services
11.2015 - 09.2017
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing and restoring machines.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Performed installations of high-tech security systems, which included access controls, alarms and video surveillance systems.
- Responded to maintenance calls and troubleshot devices.
- Communicated effectively with customers, answering questions and concerns regarding systems.
Education
No Degree - Management Information Systems
Howard College
Big Spring, TXHigh School Diploma -
Lake View High School
San Angelo, TX05.2012
Skills
- Complex Problem-Solving
- Software Testing
- Customer Relations
- Adaptive to Change
- Quick Learner
- Technical Support
Certification
- Google IT Support Specialists
Playing Sports, Leather working, Computers
- Growing up I played any and all sports, as an adult this drive of competition has not left me as well as helping me stay active.
- I enjoy working with my hands and creating, Leather working has given me an outlet to accomplish this.
- Being born in the 90s and growing up alongside with technology I have always been interested to see whats inside and how things work.
Timeline
IT Systems Administrator
West Texas Rehabilitation Center
10.2020 - Current
Implementation Specialist
TimeClock Plus
02.2018 - 10.2020
Service Technician
Ener-tel Services
11.2015 - 09.2017
No Degree - Management Information Systems
Howard College
High School Diploma -
Lake View High School
- Google IT Support Specialists
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