Jennifer Smith
Eagle Mountain,UT
Summary
Experienced professional with 18 years in Order Processing, Team Leadership, and Financial Systems Administration. Skilled in implementing new processes and systems to enhance workflow efficiency and improve cross‑department operations. Proficient in building SQL‑based reports and creating Salesforce dashboards to monitor system performance, identify issues, and drive timely resolutions. Resourceful collaborator who works closely with multiple departments to continuously refine processes, strengthen system functionality, and support organizational improvement.
Overview
2020
2020
years of professional experience
2002
2002
years of post-secondary education
Work History
Financial Systems Administrator
HSOne
American Fork, UT
11 2019 - 04 2026
- Created detailed reports and dashboards in Salesforce using Jetstream and Fusekit to monitor system performance and identify workflow issues.
- Pulled and analyzed reports to verify workflow accuracy, uncovering over 100l in missed revenue.
- Collaborated with cross-functional teams to correct revenue gaps and strengthen process reliability.
- Built ongoing monitoring reports to revent future discrepancies and ensure consistent workflow compliance.
Team Leader
HSOne
American Fork, UT
07.2017 - 11.2019
- Monitored performance metrics to identify areas for improvement within the team.
- Facilitated regular team meetings to promote collaboration and align project goals.
- Analyzed processes to drive continuous improvement initiatives across departments.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
Order Processing Specialist
HSOne
American Fork, UT
07 2007 - 07 2017
- Processed customer orders accurately and efficiently using order management systems.
- Coordinated order fulfillment activities to ensure timely delivery and customer satisfaction.
- Collaborated with cross-functional teams to resolve order discrepancies and improve workflow efficiency.
- I helped create a way of pushing Credit Card info into our ERP. This resulted in keeping the Credit Card information secure and minimize errors
Education
High School Diploma - Education
Lehi High School
Lehi, UT05-2001
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Documentation and reporting
- Complex Problem-solving
- Quality improvement
- Relationship building
- Process improvement
- Onboarding and orientation
- Organizational skills
Timeline
Team Leader
HSOne
07.2017 - 11.2019
Financial Systems Administrator
HSOne
11 2019 - 04 2026
Order Processing Specialist
HSOne
07 2007 - 07 2017
High School Diploma - Education
Lehi High School