Johnathon Wicks
Lee's Summit,MO
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assitant Manager
Super 8 Less Summit
07.2019 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
IT Support
BRDD LLC
07.2020 - Current
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Provided IT support by setting up and maintaining computers and other necessary technology.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
Education
Associate of Applied Science - Information Technology And Networking
DeVry University
03.2024
Skills
- Information Security
- Network Security
- Virtualization Technologies
- Wireless Networking
- Application Support
- Software Installation
- Hardware Diagnostics
- Network Troubleshooting
- Windows Server
- Active Directory
- Linux Administration
- Storage Area Networks
- Cloud Computing
- Remote Desktop Support
- Operating Systems
- Desktop Support
- Software Diagnosis
- Customer Service Expert
- Microsoft Outlook
Certification
CompTIA A+ CompTIA Network+ CompTIA Security+ CompTIA Linux+
Timeline
IT Support
BRDD LLC
07.2020 - Current
Assitant Manager
Super 8 Less Summit
07.2019 - Current
Associate of Applied Science - Information Technology And Networking
DeVry University