Johnay Lewis
Harrisburg,PA
Summary
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in varies of areas . Outstanding organizational and customer-service abilities focused on driving team growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Environmental Services Housekeeper
Hershey Medical Center
Harrisburg, PA
03.2024 - Current
PSE Mail Clerk
United States Postal Service
Harrisburg, PA
03.2021 - 07.2022
- Responsible for working an automation machine that scans and sorts of mail for different zip codes
- Prepares mail for sorting for different mail carriers depending on areas and zip codes
- Prepared detailed reports on mailroom operations and metrics for management review.
- Implemented mail tracking systems to ensure accountability and efficient processing.
Clerk Typist 1
Public Utility Commission
Harrisburg, PA
02.2020 - 03.2020
- Answered incoming calls to the Bureau; direct calls to appropriate managers and/or employees
- Processed inbound/outbound letters, mail, returned mail, email, and voice mail processing tracking; distribution.
- Operated office equipment, such as printers and fax machines, keeping them well-maintained, stocked, and ready for all needs.
- Utilized various software and tools to streamline processes and optimize performance.
Retail Sales Associate
Victoria Secret
Harrisburg, PA
02.2020 - 09.2022
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
Hotel Housekeeper/Front Desk
Candlewood Suites
Harrisburg, PA
10.2015 - 05.2019
- Stripped bedding, counted room linens, and refreshed room with fresh sheets, pillowcases, and towels
- Offered guests above-and-beyond support for room needs, as well as finding amenities and obtaining desired items
- Adhered to daily cleaning schedules and updated as needed based on demand.
Education
High School Diploma -
Dauphin County Technical School
Harrisburg, PA06.2018
Skills
- Office administration
- Strong organization skills
- Customer service
- Visual merchandising
- Team collaboration
Certification
- CPR
Timeline
Environmental Services Housekeeper
Hershey Medical Center
03.2024 - Current
PSE Mail Clerk
United States Postal Service
03.2021 - 07.2022
Retail Sales Associate
Victoria Secret
02.2020 - 09.2022
Clerk Typist 1
Public Utility Commission
02.2020 - 03.2020
Hotel Housekeeper/Front Desk
Candlewood Suites
10.2015 - 05.2019
High School Diploma -
Dauphin County Technical School
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